Frequently asked questions

Hopefully you'll find your answer here, if not contact us.

General Questions

There are many areas to our service, and many options depending on exactly what you're building so we cannot send enough screenshots to do it justice and still remain understandable to what they're showing. Read more →

Typically, our team is not on site during your event and therefore we can't provide on site support. In most cases Everwall is only the software side of the solution and you'd arrange with another provider (typically the venue's house AV team) the hardware portion, like the TV or projectors. The only part you'd have to worry about then, is connecting the computer (rented or brought with you) to the TV and then opening Google Chrome full screen going to a URL that we provide (you won't even have to log in). Read more →

Yes, we support Instagram. Depending on the type of Instagram account you have, you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). Read more →

To create an account with us, you can register here.  Once registered you will be able to build Event Social Walls, Social Media Digital Signage, or Social Media Hubs for your website on our platform. Read more →

Everwall is a US-based company with offices in Nevada and California.

The short answer is that Content Sources are the social network, service, or platform that we are pulling the content from. Then for each Content Source, you tell us what content from that content source that you want us to bring into Everwall. Read more →

Our support team is available 24 hours a day, 7 days a week via email and chat. If your event is a full service event, you'll also have access to 24/7 phone support through your dedicated account manager.

For "social networks", we support pulling in content from Twitter, Instagram.  However, we support quite a few other content sources as well, like SMS/MMS, Web Forms, Email, Dropbox, Slack, Webex, RSS Feeds, and Everwall Direct. Read more →

Account Questions

Yes, you can add as many users as you need to your account.  To add a user, log into your account and at the top of the screen where you see your name, click on that and then click on Account Info.  From there you will see the existing users on your account and you can add more by clicking on the Add User button. Read more →

To create an account with us, you can register here.  Once registered you will be able to build Event Social Walls, Social Media Digital Signage, or Social Media Hubs for your website on our platform. Read more →

You can delete a wall by from the "Overview" page ( you can confirm you're there by looking at the menu on the left of the page—the Overview item will be orange) of your wall. On the right side of that page is a button that has three dots on it, and if you click it options for that wall will appear. Click on the "Delete Wall" option, and then confirm that you really want to delete it.  You cannot delete a wall if you've previously purchased that wall.

Pre-Purchase Questions

At this time, the only content source that has a post limit during the trial period is X (Twitter). You will be limited to no more than 100 posts per day on your trial. Read more →

Unfortunately, no, we cannot show posts from protected accounts on your wall. Since the user has chosen to not allow everyone to see their posts, we must respect their privacy and not show their posts on the wall. If the protected account on X, Instagram, etc is yours, or you have control over the account, you may be able to unprotect the account for the duration of your event and then we will include them on the wall. After the event is over, you can then protect it again. Keep in mind that for the duration of the event, anyone would be able to see any of your previous posts, though.

There are many areas to our service, and many options depending on exactly what you're building so we cannot send enough screenshots to do it justice and still remain understandable to what they're showing. Read more →

No, we do not have service tiers, like Basic or Pro.  All self-service walls get to access every feature and capability of our platform.  There are a few things that are upgradable, for example if you need full moderation or to remove our branding, those are extra costs.

Yes, all social walls come with stats showing you the volume of posts shown, the reach of those Tweets (both unique and total), and the influencers via our Leaderboards.

Typically, our team is not on site during your event and therefore we can't provide on site support. In most cases Everwall is only the software side of the solution and you'd arrange with another provider (typically the venue's house AV team) the hardware portion, like the TV or projectors. The only part you'd have to worry about then, is connecting the computer (rented or brought with you) to the TV and then opening Google Chrome full screen going to a URL that we provide (you won't even have to log in). Read more →

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, SMS (otherwise known as text messages) and MMS (picture messages) are supported on our platform. We provide a “long” phone number for you to provide to your guests. Currently we support SMS in 17 countries (United States, United Kingdom, Australia, Austria, Belgium, Canada, Estonia, Finland, France, Germany, Ireland, Malaysia, Netherlands, Poland, Puerto Rico, Sweden, Switzerland). Picture messaging (MMS) is only available in the United States and Canada at this time. Since you’re assigned a phone number, all messages sent to that phone number are displayed—they won’t need to use a specific hashtag. SMS support on your wall costs an additional fee depending on the type of social wall you're purchasing.

When you purchase a social wall it does not go live instantly, unless you are already within 72-hours of your event starting. If you are within 72 hours of your event starting it will go live instantly because of our included pre-event monitoring period. You are only billed for the actual day(s) of your event (the pre-event monitoring period is included free with your purchase). Read more →

To build a social wall for your Event, an Social Media Digital Signage for your office needs, or a Social Media Hub for your website, register for an account and then log into your account. Once logged in, you'll see the option to build a wall, click on that and it should walk you through the entire process. At the end you can decide if you want to purchase it then (it activates based on the days you pick on the first step), or save it for later. If saving it for later, you can launch a trial to test things out. Read more →

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

We provide quotes from our sales team for full service walls only.  If you plan on going self-service, we recommend that you build a wall and then on the final step it will give you a complete quote for your specific needs. Read more →

Unfortunately, no, without an Instagram Business Account, we cannot monitor for public hashtags on Instagram. However, you can use the Instagram Personal Account option to pull in posts from your own owned accounts that you connect to Everwall.

We support full moderation so that instead of the posts getting displayed immediately, they are placed into the moderation queue and you can approve or deny each of them. When enabled only approved posts will be displayed on your wall. Typically you will provide the moderation, but we do offer managed moderation for an additional fee where we can moderate the wall for you.

We currently offer four types of leaderboards: Engagement, Interactions, Followers, and Custom Leaderboards. Read more →

We do not do demos for self-service walls and support for self-service walls is via email only as well. For full service events we can assign you a dedicated account manager and they can do any demos as well as provide phone support (plus you get a fully custom wall design). Full service starts at $299/day and has a $2,500 setup fee. Read more →

What you're looking to do is called an Ongoing Wall. Ongoing Walls are billed on a monthly basis and last as long as you need it. There is a one year minimum on these, but the price is also quite low because of this contract—they start at just $99 per month. And you can save an additional 20% if you pay for the year upfront. Read more →

We do not support reusing the exact same wall, however, we do support duplicating an existing wall so that you can reuse the settings and its design, without having to build it from scratch again. Read more →

When you add the SMS source, you can view the assigned SMS number on the Overview Page. Initially, it will show as "Pending" without displaying the number, and it will remain that way until the wall is purchased. After completing your purchase, you will receive an email with the number, which you can then include in your marketing materials. Read more →

If you want to test your wall before purchasing it, then on the final screen of the builder click the "save for later" button instead of purchasing it. On any page for your wall, you'll now see a start 3-hour trial button, or if this is a Social Media Hub for your website, you'll see a start 14-day trial button. In both cases it will allow you to start a free and fully functional trial. During this trial you will occasionally see trial warning messages on your wall that are not there during your event. Read more →

Everwall operates in real-time, but we do allow importing of older content, and when you purchase the wall we do automatically import some of the more recent posts. Read more →

Our support team is available 24 hours a day, 7 days a week via email and chat. If your event is a full service event, you'll also have access to 24/7 phone support through your dedicated account manager.

In the initial step of the wall builder, you will be asked to provide the event’s timezone, allowing your wall to operate in any timezone you choose. Read more →

We recommend that you purchase your wall in advance, because when you do, you automatically get up to 72-hours for free prior to the event for testing and to ensure that your social wall is not empty when it starts. Read more →

Billing Questions

For more details on our discount programs, please see our discounts page.

Unfortunately, with very few exceptions, we do not provide our service for free. It does cost us money to provide the service (we pay our team a competitive salary, and operate a worldwide fully redundant platform that is stable and reliable), and we feel that we have the best offering on the market, which is constantly being improved upon, as well. Read more →

To obtain a copy of your invoice, log into your account and click on the button with your name in the header. Then, select "My Account" and go to "Billing and Payment Info" in the left menu. You will see all invoices generated for your account there. For your convenience, you can also click here to view all of your invoices if you're already signed in. Read more →

You can remove a or replace a credit card in your account by logging into your account and then clicking on your name in the top right of any page.  From the drop down that appears, click on Account Info, and then from the left menu click on Billing & Payment Info.  Scroll down to the Payment Info section and then click on the Replace or Delete button, depending on which one you want to do. Read more →

For full pricing details, please visit our pricing page.  If you need an exact price, then we recommend you build a wall.  On the last step of the builder it will provide you with a detailed quote.

There are a few different reasons that you might get this response when a payment fails: Read more →

What you're looking to do is called an Ongoing Wall. Ongoing Walls are billed on a monthly basis and last as long as you need it. There is a one year minimum on these, but the price is also quite low because of this contract—they start at just $99 per month. And you can save an additional 20% if you pay for the year upfront. Read more →

We do not support reusing the exact same wall, however, we do support duplicating an existing wall so that you can reuse the settings and its design, without having to build it from scratch again. Read more →

When you add the SMS source, you can view the assigned SMS number on the Overview Page. Initially, it will show as "Pending" without displaying the number, and it will remain that way until the wall is purchased. After completing your purchase, you will receive an email with the number, which you can then include in your marketing materials. Read more →

There can be many reasons for your bank to decline a card. Everwall never declines a card directly, it's always your bank that tells us that they've declined a charge. Read more →

We currently support payments using major credit cards (Visa, Mastercard, Discover, and American Express) and account credit when purchasing a Social Wall, Social Media Hub, or Digital Signage during the checkout process. We also support PayPal, but only when preloading your account (preloaded amounts will appear as account credit on the checkout screen). Read more →

Design Questions

Yes, for all of the three leaderboard options that we offer, the leaderboard updates in real-time.

We currently offer four different leaderboards that can be shown on your social wall. The leaderboard types are Engagement, Interactions, Followers, and Custom. You can also hide the leaderboard from being shown. Even if you do not show the leaderboard, we still collect the data and make it available for you to review within your account. To add or remove a leaderboard from your wall, click on the Edit button for your social wall and then navigate to the Design step. In the Miscellaneous Options section, you'll find a toggle to turn the leaderboard on or off. If you turn it on, a second option will appear, allowing you to select which type of leaderboard you want to display and if you want it to start empty daily or to be for the entire event. We have complete step by step tutorials for editing your leaderboard's settings here.

By default, you can upload one logo for free, which will appear in the center of the title bar in your chosen layout. If you opt to remove the Everwall logo—a paid upgrade—you can upload a second logo in its place. Read more →

You can customize any aspect of it, from simple style changes, all the way up to fully custom transitions and interactions. In our standard pricing, we include three hours of customization plus an additional hour per additional event day (so a 3 day event gets 5 hours of customization for free; 3 for the first day, and two more for days 2 and 3). We provide an estimate prior to doing the work, and anything over the free hours would be billed in addition. Read more →

The background image should be the same resolution as your screens will be.  For example, of the screens you'll be displaying your wall are Full HD, then the background should be 1920 x 1080. Read more →

Self-Service walls are built by you using our online builder. There are quite a bit of design options—so you'll end up with something custom, regardless—and the vast majority of events using our platform build the walls themselves on our self-service platform. Self-service also has a few other differences besides the fact that you build it, for example, support for self-service walls is via email only, and the pricing is different as well. Read more →

Equipment Related Questions

No, Everwall does not require Flash. We use the latest standards to build our Social Walls, so the only thing you'll need is a modern web browser to display the social wall. Adobe Flash is no longer supported by Adobe, poses many security risks, and should not be installed on your computer unless absolutely necessary.

No, you don't need to install anything to display your social wall, except for a web browser. Any modern web browser should work fine, though we highly recommend using Google Chrome (it makes it really easy to hide the address bar so your social wall takes up the entire screen). If you're comfortable installing software, we also provide a few dedicated apps for displaying your social wall. The advantage to using one of them is that they prevent your computer from going to sleep, will hide the mouse, and automatically will display the wall in full screen.

No, but in practice it's often easier to use one computer for each display and that is typically going to be our recommendation. There are several solutions on the market which can take a single video feed from a computer and send it to multiple screens. You'll need to contact your venue's AV team to see which solution they recommend and can support though. After talking with the AV team and getting a quote, most often because of the costs and ease to get it set up, it's often better to go with a one computer per screen model.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer's screen from going to sleep whenever you have a wall loaded (it will not prevent it if you're just on the search screen). If you're using a web browser, or you find that your computer does still go to sleep you can do one of the following: Read more →

We do not limit the number of screens you can display it on and have tested it on hundreds of screens simultaneously, so please feel free to show it on as many screens as you desire.

Yes, you can, but we don't recommend it if using WiFi can be avoided. We recommend having your computer hard-wired, if at all possible, since it'd be much more reliable. If your event is smaller and you know the WiFi will hold up to the beating that attendees usually put on it, then you can use WiFi.

If the internet connection drops during an event, the social wall will not get any new posts, since Everwall relies on an active internet connection, but it will otherwise continue displaying just fine and will cycle the content it loaded before the internet connection dropped. Once your social wall detects an active connection again it will resume real-time updates and display any new posts that came in during the downtime. Because we do all of the monitoring from our servers, no posts will be lost if your internet connection goes down. To mitigate potential disruptions, consider using a wired connection over Wi-Fi, and if the social wall is critical to your event, have a backup internet source, such as a mobile hotspot, available.

All of our layouts dynamically resize to any resolution. For the best results, we recommend using common aspect ratios like 16:9 (widescreen) or 4:3 (traditional “square” TV screen). Whether you use 4K, Full HD (1920×1080), or 720p (1280×720) these resolutions are all compatible with the 16:9 aspect ratio. Read more →

You can use any modern, standards-compliant browser to display your Tweetwall. We highly recommend Google Chrome, but have also tested it with Firefox, Safari and Microsoft Edge. We do not currently support any version of Internet Explorer. Additionally, we highly recommend using one of our apps to display your wall if your platform is supported instead of a browser, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen.

Event Social Wall Questions

Yes, we support having your posts continuously cycle on Event Walls and Digital Signage (Ongoing Walls).  We do not support post cycling on Social Media Hubs at this time. To have the posts on your wall continuously cycle you'll need to enable it on the Design screen of the wall builder in the Posts section—by default it's already turned on. Read more →

Yes, you can set up the social wall to require posts to be approved before they are shown by using our full moderation feature. This feature allows you to review and approve or deny posts before they appear on your social wall, ensuring that only appropriate content is displayed. Read more →

Yes, feel free to share it on whatever medium you desire. We do not limit the locations or number of people that can view it. Who knows, it may even increase your event's engagement.

Yes, you can block retweets. To change this setting, the easiest way to get there is to log into your account and on the Overview page, click on the "Monitoring # Terms" link in the Content Sources section next to where it says Twitter. That will bring up the settings specifically for Twitter, and you'll find the option there. Read more →

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

No, we do not have service tiers, like Basic or Pro.  All self-service walls get to access every feature and capability of our platform.  There are a few things that are upgradable, for example if you need full moderation or to remove our branding, those are extra costs.

Powerpoint does not offer the ability to embed web pages into slides directly, and therefore you cannot show your wall using PowerPoint directly. However, Microsoft makes a plugin called Web Viewer, which has the ability to embed a webpage into your PowerPoint slides using a newer browser rendering engine that supports modern web standards. After downloading the Web Viewer and installing it, you can then copy the URL to your social wall, and paste it into the Web Viewer plugin to display the wall.

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, we support Instagram. Depending on the type of Instagram account you have, you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). Read more →

Yes, SMS (otherwise known as text messages) and MMS (picture messages) are supported on our platform. We provide a “long” phone number for you to provide to your guests. Currently we support SMS in 17 countries (United States, United Kingdom, Australia, Austria, Belgium, Canada, Estonia, Finland, France, Germany, Ireland, Malaysia, Netherlands, Poland, Puerto Rico, Sweden, Switzerland). Picture messaging (MMS) is only available in the United States and Canada at this time. Since you’re assigned a phone number, all messages sent to that phone number are displayed—they won’t need to use a specific hashtag. SMS support on your wall costs an additional fee depending on the type of social wall you're purchasing.

When you purchase a social wall it does not go live instantly, unless you are already within 72-hours of your event starting. If you are within 72 hours of your event starting it will go live instantly because of our included pre-event monitoring period. You are only billed for the actual day(s) of your event (the pre-event monitoring period is included free with your purchase). Read more →

We currently offer four different leaderboards that can be shown on your social wall. The leaderboard types are Engagement, Interactions, Followers, and Custom. You can also hide the leaderboard from being shown. Even if you do not show the leaderboard, we still collect the data and make it available for you to review within your account. To add or remove a leaderboard from your wall, click on the Edit button for your social wall and then navigate to the Design step. In the Miscellaneous Options section, you'll find a toggle to turn the leaderboard on or off. If you turn it on, a second option will appear, allowing you to select which type of leaderboard you want to display and if you want it to start empty daily or to be for the entire event. We have complete step by step tutorials for editing your leaderboard's settings here.

To change the hashtag that is shown on your wall (for Event Social Walls and Social Media Digital Signage), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

You can customize any aspect of it, from simple style changes, all the way up to fully custom transitions and interactions. In our standard pricing, we include three hours of customization plus an additional hour per additional event day (so a 3 day event gets 5 hours of customization for free; 3 for the first day, and two more for days 2 and 3). We provide an estimate prior to doing the work, and anything over the free hours would be billed in addition. Read more →

Your social wall can be setup to operate in several different ways. One of the largest considerations is if you want to allow just filters to decide if a post should be shown, or if you want a human to make that decision. If allowing our filters to decide, then you wont have to manually approve any posts. Read more →

If you add a hashtag when your wall is already live we will not automatically import the recent posts for the new hashtag, because it may overwhelm your wall. To import recent posts for the newly added hashtag, just log into your account and click on your wall, and then click on Posts in the left menu. On the right side of the page, you'll see a button with three dots on it, and if you click on it, you'll see an "Import Posts..." link. Click on that and you'll be taken to our import posts tool. Read more →

When you remove a hashtag from your monitored terms we do not automatically remove the posts from your wall—you have to remove the posts that you no longer want to show. Read more →

We do not support reusing the exact same wall, however, we do support duplicating an existing wall so that you can reuse the settings and its design, without having to build it from scratch again. Read more →

When enabling SMS we ask for the area code you want to use so that we can enable a number that is local to your event and that your guests will recognize. When you add an area code, that is all you're doing—telling us what area code you want to use. If you are in a country that doesn't support this option, we wont ask for the area code, just the country code. Read more →

Everwall operates in real-time, but we do allow importing of older content, and when you purchase the wall we do automatically import some of the more recent posts. Read more →

We do it by calendar day, however we do add some padding before and after the event for cases where the event isn't on a calendar day (like 4pm-3am events). We recommend that for the day that has the most hours, you use that as the date for your wall, and only enter that one date. By doing this, you'll be billed only for the one day, and you should get coverage for the whole event. Read more →

The short answer is that Content Sources are the social network, service, or platform that we are pulling the content from. Then for each Content Source, you tell us what content from that content source that you want us to bring into Everwall. Read more →

On our Stats page within your dashboard, and in a few other places we mention the Total Reach and Unique Reach of your social posts, and we understand that it can be confusing to see two different Reach numbers. First, Reach is always calculated from the number of followers a person has. This does mean that for some social networks where they don't share details about the number of followers a person has with us, that we'll report no increase in reach when they have a post coming in (Instagram, SMS, and Web Form will all report 0 followers). Read more →

All of our layouts dynamically resize to any resolution. For the best results, we recommend using common aspect ratios like 16:9 (widescreen) or 4:3 (traditional “square” TV screen). Whether you use 4K, Full HD (1920×1080), or 720p (1280×720) these resolutions are all compatible with the 16:9 aspect ratio. Read more →

In the initial step of the wall builder, you will be asked to provide the event’s timezone, allowing your wall to operate in any timezone you choose. Read more →

Self-Service walls are built by you using our online builder. There are quite a bit of design options—so you'll end up with something custom, regardless—and the vast majority of events using our platform build the walls themselves on our self-service platform. Self-service also has a few other differences besides the fact that you build it, for example, support for self-service walls is via email only, and the pricing is different as well. Read more →

Yes, all posts show inline with each other—SMS, Twitter, Instagram and any others you configure.

We recommend that you purchase your wall in advance, because when you do, you automatically get up to 72-hours for free prior to the event for testing and to ensure that your social wall is not empty when it starts. Read more →

Ongoing Wall Questions

Yes, we support having your posts continuously cycle on Event Walls and Digital Signage (Ongoing Walls).  We do not support post cycling on Social Media Hubs at this time. To have the posts on your wall continuously cycle you'll need to enable it on the Design screen of the wall builder in the Posts section—by default it's already turned on. Read more →

Yes, you can set up the social wall to require posts to be approved before they are shown by using our full moderation feature. This feature allows you to review and approve or deny posts before they appear on your social wall, ensuring that only appropriate content is displayed. Read more →

Yes, you can use the Zoom Digital Signage solution to display your Social Media Digital Signage by Everwall when your Zoom Room Digital Signage screen is not in use. You can also create Digital Signage only Zoom Rooms so you can easily manage your screens via Zoom that are not in conference rooms. Read more →

Yes, you can block retweets. To change this setting, the easiest way to get there is to log into your account and on the Overview page, click on the "Monitoring # Terms" link in the Content Sources section next to where it says Twitter. That will bring up the settings specifically for Twitter, and you'll find the option there. Read more →

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

Powerpoint does not offer the ability to embed web pages into slides directly, and therefore you cannot show your wall using PowerPoint directly. However, Microsoft makes a plugin called Web Viewer, which has the ability to embed a webpage into your PowerPoint slides using a newer browser rendering engine that supports modern web standards. After downloading the Web Viewer and installing it, you can then copy the URL to your social wall, and paste it into the Web Viewer plugin to display the wall.

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, we support Instagram. Depending on the type of Instagram account you have, you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). Read more →

We currently offer four different leaderboards that can be shown on your social wall. The leaderboard types are Engagement, Interactions, Followers, and Custom. You can also hide the leaderboard from being shown. Even if you do not show the leaderboard, we still collect the data and make it available for you to review within your account. To add or remove a leaderboard from your wall, click on the Edit button for your social wall and then navigate to the Design step. In the Miscellaneous Options section, you'll find a toggle to turn the leaderboard on or off. If you turn it on, a second option will appear, allowing you to select which type of leaderboard you want to display and if you want it to start empty daily or to be for the entire event. We have complete step by step tutorials for editing your leaderboard's settings here.

To change the hashtag that is shown on your wall (for Event Social Walls and Social Media Digital Signage), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

Your social wall can be setup to operate in several different ways. One of the largest considerations is if you want to allow just filters to decide if a post should be shown, or if you want a human to make that decision. If allowing our filters to decide, then you wont have to manually approve any posts. Read more →

When enabling SMS we ask for the area code you want to use so that we can enable a number that is local to your event and that your guests will recognize. When you add an area code, that is all you're doing—telling us what area code you want to use. If you are in a country that doesn't support this option, we wont ask for the area code, just the country code. Read more →

The short answer is that Content Sources are the social network, service, or platform that we are pulling the content from. Then for each Content Source, you tell us what content from that content source that you want us to bring into Everwall. Read more →

On our Stats page within your dashboard, and in a few other places we mention the Total Reach and Unique Reach of your social posts, and we understand that it can be confusing to see two different Reach numbers. First, Reach is always calculated from the number of followers a person has. This does mean that for some social networks where they don't share details about the number of followers a person has with us, that we'll report no increase in reach when they have a post coming in (Instagram, SMS, and Web Form will all report 0 followers). Read more →

All of our layouts dynamically resize to any resolution. For the best results, we recommend using common aspect ratios like 16:9 (widescreen) or 4:3 (traditional “square” TV screen). Whether you use 4K, Full HD (1920×1080), or 720p (1280×720) these resolutions are all compatible with the 16:9 aspect ratio. Read more →

In the initial step of the wall builder, you will be asked to provide the event’s timezone, allowing your wall to operate in any timezone you choose. Read more →

Yes, all posts show inline with each other—SMS, Twitter, Instagram and any others you configure.

Social Media Hub Questions

Yes, you can block retweets. To change this setting, the easiest way to get there is to log into your account and on the Overview page, click on the "Monitoring # Terms" link in the Content Sources section next to where it says Twitter. That will bring up the settings specifically for Twitter, and you'll find the option there. Read more →

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

Powerpoint does not offer the ability to embed web pages into slides directly, and therefore you cannot show your wall using PowerPoint directly. However, Microsoft makes a plugin called Web Viewer, which has the ability to embed a webpage into your PowerPoint slides using a newer browser rendering engine that supports modern web standards. After downloading the Web Viewer and installing it, you can then copy the URL to your social wall, and paste it into the Web Viewer plugin to display the wall.

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, we support Instagram. Depending on the type of Instagram account you have, you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). Read more →

No, we do not track any PII (Personally Identifiable Information) when serving our Social Media Hubs (embeds). We barely even track non-identifiable information—in fact, the only thing we track is page view counts and the URLs to the pages that load the embed (with all URL parameters removed), and that does not provide anything about who loaded the embed (no IPs, no browser information, no cookies, or anything else). The page view counter simply increments each time the Social Media Hub is loaded so we can track usage.  This allows us to see if a specific embed is causing too much stress, so that we can identify it. But nothing user identifiable is ever shared, stored, or available in any logs. We need to store the URLs that load the Social Media Hubs so we can clear caches when changes are made and for support purposes. For more details about our privacy policy, you can go here.

To change the hashtag that is shown on your wall (for Event Social Walls and Social Media Digital Signage), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

The short answer is that Content Sources are the social network, service, or platform that we are pulling the content from. Then for each Content Source, you tell us what content from that content source that you want us to bring into Everwall. Read more →

On our Stats page within your dashboard, and in a few other places we mention the Total Reach and Unique Reach of your social posts, and we understand that it can be confusing to see two different Reach numbers. First, Reach is always calculated from the number of followers a person has. This does mean that for some social networks where they don't share details about the number of followers a person has with us, that we'll report no increase in reach when they have a post coming in (Instagram, SMS, and Web Form will all report 0 followers). Read more →

In the initial step of the wall builder, you will be asked to provide the event’s timezone, allowing your wall to operate in any timezone you choose. Read more →

Yes, all posts show inline with each other—SMS, Twitter, Instagram and any others you configure.

Managing Your Wall Questions

Yes, you can add your social accounts to the always allowed user list to bypass moderation and appear instantly. To do this, go to the Content page in our builder, click the edit icon next to the source you want to add your account (X/Twitter, Instagram, etc.), and at the bottom of the screen, you'll find the option to add users to the always allowed user list and you can type in the account usernames. Another option is to hover over a post in one of the queues on the Posts page, and then select add to always allowed user list from the options that appear. Read more →

Yes, we support having your posts continuously cycle on Event Walls and Digital Signage (Ongoing Walls).  We do not support post cycling on Social Media Hubs at this time. To have the posts on your wall continuously cycle you'll need to enable it on the Design screen of the wall builder in the Posts section—by default it's already turned on. Read more →

Yes, we do offer the ability to import posts from within the last 7 days from Twitter and Instagram onto your wall. To use this, just log into your account and click on your wall, and then click on Posts in the left menu. On the right side of the page, you'll see a button with the dots on it, and if you click on it, you'll see an "Import Posts..." link. Click on that and you'll be taken to our import posts tool. Read more →

Yes, you can log into our mobile optimized website at https://account.everwall.com and moderate. Additionally, you can moderate from anywhere that you have internet access, so you can have a team member not on site moderating your wall if you wish.  Additionally, you can add multiple users to your account so that each has their own login, then, each person can help with moderating your wall. Read more →

Yes, you can set up the social wall to require posts to be approved before they are shown by using our full moderation feature. This feature allows you to review and approve or deny posts before they appear on your social wall, ensuring that only appropriate content is displayed. Read more →

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

Yes, for all of the three leaderboard options that we offer, the leaderboard updates in real-time.

There are two ways to block a user from appearing on your social wall. The first way is when setting up or editing your content sources, and the second (and easiest) way is to do it when looking at one of their posts. Read more →

To change the hashtag that is shown on your wall (for Event Social Walls and Social Media Digital Signage), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

When you enable full moderation when setting up your wall, you can review the posts before they are shown publicly it from the Posts page in your account. For each post shown, you can click the Approve, Deny, or Stash button to move it to the Displayed, Blocked, or Stashed queues. Read more →

To remove a post from your wall, log into your account and then click on the wall's name. In the left menu you'll see "Posts," click on that and then scroll down to find the offending post. On the right of the post when you hover over it you'll see a button appear to block the post, just click on that and the post will be removed from your wall. Read more →

Yes, you can disable full moderation from the posts page in your account. On that page, you'll see a button on the right side of the page with three dots on it. If you click that, you'll see an option to "Disable Moderation." If moderation has already been disabled, that same location is where you would find the link to enable moderation—it would just say "Enable Moderation" instead. Read more →

To prevent a user from appearing on your leaderboard, but still have the user's posts be shown on the wall, go to the Leaderboards page in the left menu.  From there, locate your account and then click on the hide icon to hide the user. Read more →

Your social wall can be setup to operate in several different ways. One of the largest considerations is if you want to allow just filters to decide if a post should be shown, or if you want a human to make that decision. If allowing our filters to decide, then you wont have to manually approve any posts. Read more →

When you purchased your wall, if you are already on the event day, or if you're within the 72-hour pre-event monitoring window we'll automatically import recent posts.  Depending on the volume of posts for your event and how recently they were made, we may not import all of them. Once the purchase is made and if you're in your monitoring window, we'll monitor in real-time from that point onward. In addition to the automatic import, we also support manual imports. To use the import tool, you can go to your posts page within your account and in the options menu you'll find a link to an import tool that'll let you import recent posts onto your wall. If there are Tweets that have been sent since you purchased your wall (and your wall is live), contact support in case there is something misconfigured.

The most common cases for "missing posts" is that you've purchased full moderation, but have not moderated the posts; you've accidentally configured a block word that's catching posts that you actually want; you did in fact setup the monitoring terms incorrectly; or, finally, that you enabled the Retweet Filter, and it's preventing those posts from appearing but you want them. Read more →

Leaderboards can be configured to "Reset Daily" or to be for the "Entire Event." The default setting for leaderboards is Reset Daily, and because of that, if there are no posts with a timestamp for today, the leaderboard may appear empty. For the leaderboard, we use the timestamp of when the post was sent, not when it was approved or moved into the displayed queue. Read more →

On our Stats page within your dashboard, and in a few other places we mention the Total Reach and Unique Reach of your social posts, and we understand that it can be confusing to see two different Reach numbers. First, Reach is always calculated from the number of followers a person has. This does mean that for some social networks where they don't share details about the number of followers a person has with us, that we'll report no increase in reach when they have a post coming in (Instagram, SMS, and Web Form will all report 0 followers). Read more →

Common Post-Event Questions

We are currently in the process of overhauling our stats system and at this time we do not support exporting stats. This capability will return in the near future, and will include much more detail, and the ability to export a report for your event. Until the new stats are released, you can take screenshots to get the charts into an email or presentation. We apologize for any inconvenience.

Yes, to export the posts from your event, go into your account and locate your wall (if you only have the one wall, it'll take you straight into your wall). On the left there is a link that says "Posts", click on that and then on the right side there is a button with three dots, and if you click on that there is an export posts option. When clicked you'll have the options to export posts that were displayed, posts that were blocked, posts that were Stashed, posts still in Moderation, and all of them combined. They'll be exported in CSV format, which is Excel compatible. There is also an option to export all of the images from your wall there.

Yes, all social walls come with stats showing you the volume of posts shown, the reach of those Tweets (both unique and total), and the influencers via our Leaderboards.

You can delete a wall by from the "Overview" page ( you can confirm you're there by looking at the menu on the left of the page—the Overview item will be orange) of your wall. On the right side of that page is a button that has three dots on it, and if you click it options for that wall will appear. Click on the "Delete Wall" option, and then confirm that you really want to delete it.  You cannot delete a wall if you've previously purchased that wall.

After your wall has ended, we do not delete any of the stats or posts.  They'll remain in your account forever so that you can compare the performance of future walls to this event's wall. Read more →

Approximately 30 days after your event has ended we automatically do a process called archiving.  We keep your wall's posts, stats, and other settings forever, however, after 30 days we'll take the posts and move them into another system an then prevent any further changes to those posts. Read more →

On our Stats page within your dashboard, and in a few other places we mention the Total Reach and Unique Reach of your social posts, and we understand that it can be confusing to see two different Reach numbers. First, Reach is always calculated from the number of followers a person has. This does mean that for some social networks where they don't share details about the number of followers a person has with us, that we'll report no increase in reach when they have a post coming in (Instagram, SMS, and Web Form will all report 0 followers). Read more →

Troubleshooting Issues

To change the hashtag that is shown on your wall (for Event Social Walls and Social Media Digital Signage), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

If you add a hashtag when your wall is already live we will not automatically import the recent posts for the new hashtag, because it may overwhelm your wall. To import recent posts for the newly added hashtag, just log into your account and click on your wall, and then click on Posts in the left menu. On the right side of the page, you'll see a button with three dots on it, and if you click on it, you'll see an "Import Posts..." link. Click on that and you'll be taken to our import posts tool. Read more →

When you purchased your wall, if you are already on the event day, or if you're within the 72-hour pre-event monitoring window we'll automatically import recent posts.  Depending on the volume of posts for your event and how recently they were made, we may not import all of them. Once the purchase is made and if you're in your monitoring window, we'll monitor in real-time from that point onward. In addition to the automatic import, we also support manual imports. To use the import tool, you can go to your posts page within your account and in the options menu you'll find a link to an import tool that'll let you import recent posts onto your wall. If there are Tweets that have been sent since you purchased your wall (and your wall is live), contact support in case there is something misconfigured.

When you remove a hashtag from your monitored terms we do not automatically remove the posts from your wall—you have to remove the posts that you no longer want to show. Read more →

The most common cases for "missing posts" is that you've purchased full moderation, but have not moderated the posts; you've accidentally configured a block word that's catching posts that you actually want; you did in fact setup the monitoring terms incorrectly; or, finally, that you enabled the Retweet Filter, and it's preventing those posts from appearing but you want them. Read more →

Leaderboards can be configured to "Reset Daily" or to be for the "Entire Event." The default setting for leaderboards is Reset Daily, and because of that, if there are no posts with a timestamp for today, the leaderboard may appear empty. For the leaderboard, we use the timestamp of when the post was sent, not when it was approved or moved into the displayed queue. Read more →

Given that our social walls are displayed on thousands of different screens, we have to do a lot of calculations to try and account for every possible resolution or orientation.  Because of this, and especially if you resize the screen after it loads, it's possible that we didn't calculate everything correctly or adjust all of the calculations correctly after you've resized the window.  To fix this, resize the screen to the size that it will be displayed at, and then refresh the screen (F5 on Windows, or Command+Shift+R on a Mac). Read more →

The most common reason for missing posts is that the person sending the post is a private user. We can only display posts from public users. Read more →

When building your wall we ask you on the Content screen of the builder if you want Post Cycling enabled.  If left enabled, every X seconds (7 by default) we'll take the oldest post on your wall, and cycle it back to the front of the wall. If you do not want us to cycle old posts back to the front, you can disable this by turning off Post Cycling on the Content screen of the builder. Read more →

Technical Questions

No, you don't need to install anything to display your social wall, except for a web browser. Any modern web browser should work fine, though we highly recommend using Google Chrome (it makes it really easy to hide the address bar so your social wall takes up the entire screen). If you're comfortable installing software, we also provide a few dedicated apps for displaying your social wall. The advantage to using one of them is that they prevent your computer from going to sleep, will hide the mouse, and automatically will display the wall in full screen.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer's screen from going to sleep whenever you have a wall loaded (it will not prevent it if you're just on the search screen). If you're using a web browser, or you find that your computer does still go to sleep you can do one of the following: Read more →

If the internet connection drops during an event, the social wall will not get any new posts, since Everwall relies on an active internet connection, but it will otherwise continue displaying just fine and will cycle the content it loaded before the internet connection dropped. Once your social wall detects an active connection again it will resume real-time updates and display any new posts that came in during the downtime. Because we do all of the monitoring from our servers, no posts will be lost if your internet connection goes down. To mitigate potential disruptions, consider using a wired connection over Wi-Fi, and if the social wall is critical to your event, have a backup internet source, such as a mobile hotspot, available.

Because Everwall uses worldwide load balancing with servers all over the world, we cannot provide a list of IPs to whitelist. However, most company firewall programs allow you to whitelist specific domains. Read more →

You can use any modern, standards-compliant browser to display your Tweetwall. We highly recommend Google Chrome, but have also tested it with Firefox, Safari and Microsoft Edge. We do not currently support any version of Internet Explorer. Additionally, we highly recommend using one of our apps to display your wall if your platform is supported instead of a browser, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen.

Everwall App Questions

Currently it does not support the Chromecast since the Chrome team has yet to make an API that we can embed into our app. It sounds a bit technical, yes we know, but rest assured that as soon as we can support the Chromecast, we will. Read more →

To install the chrome app, go to the Everwall Apps, and then click the "Available in the Chrome web store" image, and when prompted to add it to chrome, click on "Add." Once it's been installed, you'll see it in the installed apps in Chrome. Read more →

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer's screen from going to sleep whenever you have a wall loaded (it will not prevent it if you're just on the search screen). If you're using a web browser, or you find that your computer does still go to sleep you can do one of the following: Read more →