Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

General Questions

There are many areas to our service, and many options depending on exactly what you're building so we cannot send enough screenshots to do it justice and still remain understandable to what they're showing. Read more →

Typically, our team is not on site during your event and therefore we can't provide on site support. In most cases Everwall is only the software side of the solution and you'd arrange with another provider (typically the venue's house AV team) the hardware portion, like the TV or projectors. The only part you'd have to worry about then, is connecting the computer (rented or brought with you) to the TV and then open Google Chrome full screen and direct it to a special URL that we provide. Read more →

Yes, we support Instagram. Depending on the type of account you have you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). To add it to your wall, on the "Content" page of the builder, click on the appropriate Business or Personal Instagram icon either in the center of the page (if you do not have any sources), or in the "Add Source" menu. Then, follow the steps to add it to your account and activate it. Read more →

To create an account with us, you can register here.  Once registered you will be able to build Event Social Walls, Ongoing Social Walls, or Social Media Hubs for your website on our platform. Read more →

Everwall is a US-based company with offices in Nevada and California.

Content sources are your way to tell us what to monitor for. For example, if you wanted to display posts from Twitter on your social wall, you would add the Twitter content source, and then configure the hashtags that you wanted us to monitor for. Read more →

Our support team is available 24 hours a day, 7 days a week via email and chat. If your event is a full service event, you'll also have access to 24/7 phone support through your dedicated account manager.

For "social networks", we support pulling in content from Twitter, Instagram.  However, we support quite a few other content sources as well, like SMS/MMS, Web Forms, Email, Dropbox, Slack, Webex, RSS Feeds, and Everwall Direct. Read more →

Account Questions

Yes, you can add as many users as you need to your account.  To add a user, log into your account and at the top of the screen where you see your name, click on that and then click on Account Info.  From there you will see the existing users on your account and you can add more by clicking on the Add User button. Read more →

To create an account with us, you can register here.  Once registered you will be able to build Event Social Walls, Ongoing Social Walls, or Social Media Hubs for your website on our platform. Read more →

You can delete a wall by from the "Overview" page ( you can confirm you're there by looking at the menu on the left of the page—the Overview item will be orange) of your wall. On the right side of that page is a button that has three dots on it, and if you click it options for that wall will appear. Click on the "Delete Wall" option, and then confirm that you really want to delete it.  You cannot delete a wall if you've previously purchased that wall.

Pre-Purchase Questions

Unfortunately, no, we cannot show posts from protected accounts on your wall. Since the user has chosen to not allow everyone to see their posts, we must respect their privacy and not show their posts on the wall. If the protected account is yours, or you have control over the account, you may be able to unprotect the account for the duration of your event and then we will include them on the wall. After the event is over, you can then protect it again. Keep in mind that for the duration of the event, anyone would be able to see any of your previous posts, though.

There are many areas to our service, and many options depending on exactly what you're building so we cannot send enough screenshots to do it justice and still remain understandable to what they're showing. Read more →

No, we do not have service tiers, like Basic or Pro.  All self-service walls get to access every feature and capability of our platform.  There are a few things that are upgradable, for example if you need full moderation or to remove our branding, those are extra costs.

Yes, all social walls come with stats showing you the volume of posts shown, the reach of those Tweets (both unique and total), and the influencers via our Leaderboards.

Typically, our team is not on site during your event and therefore we can't provide on site support. In most cases Everwall is only the software side of the solution and you'd arrange with another provider (typically the venue's house AV team) the hardware portion, like the TV or projectors. The only part you'd have to worry about then, is connecting the computer (rented or brought with you) to the TV and then open Google Chrome full screen and direct it to a special URL that we provide. Read more →

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, SMS (otherwise known as text messages) and MMS (picture messages) are supported on our platform. We provide a “long” phone number for you to provide to your guests. Currently we support SMS in 17 countries (United States, United Kingdom, Australia, Austria, Belgium, Canada, Estonia, Finland, France, Germany, Ireland, Malaysia, Netherlands, Poland, Puerto Rico, Sweden, Switzerland). Picture messaging (MMS) is only available in the United States and Canada at this time. Since you’re assigned a phone number, all messages sent to that phone number are displayed—they won’t need to use a specific hashtag. SMS support on your wall costs an additional $19 per event day.

When you purchase a wall, you are only billed for the actual days of your event, you are not billed for the days leading up to the event and your wall does not go live instantly (unless you are already within 72-hours of your event). Read more →

To build a social wall for your Event, an Ongoing Social Wall for your office needs, or a Social Media Hub for your website, register for an account and then log into your account. Once logged in, you'll see the option to build a wall, click on that and it should walk you through the entire process. At the end you can decide if you want to purchase it then (it activates based on the days you pick on the first step), or save it for later. If saving it for later, you can launch a trial to test things out. Read more →

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

We provide quotes from our sales team for full service walls only.  If you plan on going self-service, we recommend that you build a wall and then on the final step it will give you a complete quote for your specific needs. Read more →

Unfortunately, no, without an Instagram Business Account, we cannot monitor for public hashtags on Instagram. However, you can use the Instagram Personal Account option to pull in posts from your own owned accounts that you connect to Everwall.

We support full moderation so that instead of the posts getting displayed immediately, they are placed into the moderation queue and you can approve or deny each of them. When enabled only approved posts will be displayed on your wall. Typically you will provide the moderation, but we do offer managed moderation for an additional fee where we can moderate the wall for you.

We currently offer three different leaderboards and they are Engagement, Interactions and Followers. Read more →

We do not do demos for self-service walls and support for self-service walls is via email only as well. For full service events we can assign you a dedicated account manager and they can do any demos as well as provide phone support (plus you get a fully custom wall design). Full service starts at $299/day and has a $2,500 setup fee. Read more →

What you're looking to do is called an Ongoing Wall. Ongoing Walls are billed on a monthly basis and last as long as you need it. There is a one year minimum on these, but the price is also quite low because of this contract—they start at just $99 per month. And you can save an additional 20% if you pay for the year upfront. Read more →

We do not support reusing the exact same wall, however, we do support duplicating an existing wall so that you can reuse the settings and its design, without having to build it from scratch again. Read more →

When you add the SMS source, you'll notice that it says that it's Pending. It will remain Pending until the wall is purchased. Once purchased you'll get an email with the number so you can get it into your marketing materials.

If you want to test your wall before purchasing it, then on the final screen of the builder click the "save for later" button instead of purchasing it. On any page for your wall, you'll now see a start 3-hour trial button, or if this is a Social Media Hub for your website, you'll see a start 7-day trial button. In both cases it will allow you to start a free and fully functional trial. During this trial you will occasionally see trial warning messages on your wall that are not there during your event. Read more →

Everwall operates in real-time, but we do allow importing of older content, and when you purchase the wall we do automatically import some of the more recent posts. Read more →

Our support team is available 24 hours a day, 7 days a week via email and chat. If your event is a full service event, you'll also have access to 24/7 phone support through your dedicated account manager.

On the very first step of the builder that you go through to create your wall, we ask you to provide the event's timezone. So your wall can be in any timezone that you choose. Read more →

We recommend that you purchase your wall in advance, because when you do, you automatically get up to 72-hours for free prior to the event for testing and to ensure that your Tweetwall is not empty when it starts. Read more →

Billing Questions

For more details on our discount programs, please see our discounts page.

Unfortunately, with very few exceptions, we do not provide our service for free. It does cost us money to provide the service (we pay our team a competitive salary, and operate a worldwide fully redundant platform that is stable and reliable), and we feel that we have the best offering on the market, which is constantly being improved upon, as well. Read more →

To get a copy of your invoice, log into your account, and then in the header clock on the button with your name in it, then click on "My Account," and then "Billing and Payment Info" in the left menu. You should now see any invoices generated on your account.

You can remove a or replace a credit card in your account by logging into your account and then clicking on your name in the top right of any page.  From the drop down that appears, click on Account Info, and then from the left menu click on Billing & Payment Info.  Scroll down to the Payment Info section and then click on the Replace or Delete button, depending on which one you want to do. Read more →

For full pricing details, please visit our pricing page.  If you need an exact price, then we recommend you build a wall.  On the last step of the builder it will provide you with a detailed quote.

There are a few different reasons that you might get this response when a payment fails: Read more →

What you're looking to do is called an Ongoing Wall. Ongoing Walls are billed on a monthly basis and last as long as you need it. There is a one year minimum on these, but the price is also quite low because of this contract—they start at just $99 per month. And you can save an additional 20% if you pay for the year upfront. Read more →

We do not support reusing the exact same wall, however, we do support duplicating an existing wall so that you can reuse the settings and its design, without having to build it from scratch again. Read more →

When you add the SMS source, you'll notice that it says that it's Pending. It will remain Pending until the wall is purchased. Once purchased you'll get an email with the number so you can get it into your marketing materials.

There can be many reasons for your bank to decline a card. We never decline a card directly, it's always your bank that tells us if it was declined. The most common reason for declined cards when funds are available is because your bank does not feel that it's typical of you to make a purchase like you are for Tweetwall, and that it may be fraudulent. To see exactly why the charge was declined, you should contact your bank and tell them that you were trying to make a purchase, but it's not going through. They will be able to look at your authorizations and tell you the exact reason it was declined. In most cases, they can then make it so that future charges do go through.

We accept Visa, MasterCard, Discover and American Express. At this time we do not accept PayPal or any other online methods. Read more →

Design Questions

Yes, for all of the three leaderboard options that we offer, the leaderboard updates in real-time.

We currently offer three different leaderboards and they are Engagement, Interactions and Followers. To add or remove the leaderboard from showing on your wall, you'll need to go into the edit option for the wall, and then to the Design step. In the Design step, under the Miscellaneous Options section you'll find the toggle to turn it on or off. If turning it on, you'll see a second option appear to pick which type of leaderboard you want to show.

By default you can upload one logo for free, which will appear in the center of the of the title bar in the layout that you choose. If you optionally pay to remove the Everwall logo, you can you can upload a second logo in it's place for no additional cost. Read more →

You can customize any aspect of it, from simple style changes, all the way up to fully custom transitions and interactions. We include three hours of customization for free, plus an additional hour per additional event day (so a 3 day event gets 5 hours of customization for free; 3 for the first day, and two more for days 2 and 3). We provide an estimate prior to doing the work, and anything over the free hours would be billed in addition. Read more →

The background image should be the same resolution as your screens will be.  For example, of the screens you'll be displaying your wall are Full HD, then the background should be 1920 x 1080. Read more →

Self-Service walls are built by you using our online builder. There are quite a bit of design options—so you'll end up with something custom, regardless—and the vast majority of events using our platform build the walls themselves on our self-service platform. Self-service also has a few other differences besides the fact that you build it, for example, support for self-service walls is via email only, and the pricing is different as well. Read more →

Equipment Related Questions

No, Tweetwall uses HTML5, not the resource intensive and commonly unstable Adobe Flash.

No, any common and recent web browser version should work fine. We highly recommend Google Chrome. If you're ok with installing software, we highly recommend using one of our dedicated apps to display your wall, if your platform is supported, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen automatically.

No, but in practice it's often easier to use one computer per display. There are several solutions on the market which can take a single video feed from a computer and send it to multiple screens; you'll need to contact your venue's AV team to see which solutions they recommend and can support though. Because of the costs and ease to get it setup, it's often better to go with a one computer per screen model.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer's screen from going to sleep whenever you have a wall loaded (it will not prevent it if you're just on the search screen). If you're using a web browser, or you find that your computer does still go to sleep you can do one of the following: Read more →

We do not limit the number of screens you can display it on and have tested it on hundreds of screens simultaneously, so please feel free to show it on as many screens as you desire.

Yes, you can, but we don't recommend it if using WiFi can be avoided. We recommend having your computer hard-wired, if at all possible, since it'd be much more reliable. If your event is smaller and you know the WiFi will hold up to the beating that attendees usually put on it, then you can use WiFi.

Your wall will not update during the outage, and as soon as it detects that there is an active connection again, it'll automatically fix itself and show all the posts that matched during the outage. Because we do all of the monitoring from our servers, no posts will be lost if your internet connection goes down.

All of our layouts resize dynamically to any resolution, however for best results, you typically want to use one of the common aspect ratios, like 16:9 (widescreen) or 4:3 (traditional "square" TV screen).  So, whether you use 4K, Full HD (1920x1080), or 720p (1280x720), it shouldn't matter, since all of those resolutions have a 16:9 orientation. Read more →

You can use any modern, standards-compliant browser to display your Tweetwall. We highly recommend Google Chrome, but have also tested it with Firefox, Safari and Microsoft Edge. We do not currently support any version of Internet Explorer. Additionally, we highly recommend using one of our apps to display your wall if your platform is supported instead of a browser, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen.

Event Social Wall Questions

Yes, we support having your posts continuously cycle. To have the posts on your wall continuously cycle you'll need to enable it on the Content screen of the wall builder—by default it's already turned on. Read more →

Yes! When creating your Tweetwall, just turn on the full moderation feature. And, if you don't have the staff to do the moderation, we have a team of moderators that can do the moderation for you. To use managed moderation, just enable it when building your wall.

Yes, feel free to share it on whatever medium you desire. We do not limit the locations or number of people that can view it. Who knows, it may even increase your event's engagement.

Yes, you can block retweets. To change this setting, the easiest way to get there is to log into your account and on the Overview page, click on the "Monitoring # Terms" link in the Content Sources section next to where it says Twitter. That will bring up the settings specifically for Twitter, and you'll find the option there. Read more →

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

No, we do not have service tiers, like Basic or Pro.  All self-service walls get to access every feature and capability of our platform.  There are a few things that are upgradable, for example if you need full moderation or to remove our branding, those are extra costs.

Powerpoint uses a browser rendering engine that is too old to support modern web standards, and therefore we cannot show your wall without heavy modifications.  However, you can use a product called LiveSlides, which has the ability to embed a webpage into your PowerPoint slides using their own browser rendering engine that supports modern web standards. Read more →

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, we support Instagram. Depending on the type of account you have you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). To add it to your wall, on the "Content" page of the builder, click on the appropriate Business or Personal Instagram icon either in the center of the page (if you do not have any sources), or in the "Add Source" menu. Then, follow the steps to add it to your account and activate it. Read more →

Yes, SMS (otherwise known as text messages) and MMS (picture messages) are supported on our platform. We provide a “long” phone number for you to provide to your guests. Currently we support SMS in 17 countries (United States, United Kingdom, Australia, Austria, Belgium, Canada, Estonia, Finland, France, Germany, Ireland, Malaysia, Netherlands, Poland, Puerto Rico, Sweden, Switzerland). Picture messaging (MMS) is only available in the United States and Canada at this time. Since you’re assigned a phone number, all messages sent to that phone number are displayed—they won’t need to use a specific hashtag. SMS support on your wall costs an additional $19 per event day.

When you purchase a wall, you are only billed for the actual days of your event, you are not billed for the days leading up to the event and your wall does not go live instantly (unless you are already within 72-hours of your event). Read more →

We currently offer three different leaderboards and they are Engagement, Interactions and Followers. To add or remove the leaderboard from showing on your wall, you'll need to go into the edit option for the wall, and then to the Design step. In the Design step, under the Miscellaneous Options section you'll find the toggle to turn it on or off. If turning it on, you'll see a second option appear to pick which type of leaderboard you want to show.

To change the hashtag that is shown on your wall (for Event Social Walls and Ongoing Social Walls), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

You can customize any aspect of it, from simple style changes, all the way up to fully custom transitions and interactions. We include three hours of customization for free, plus an additional hour per additional event day (so a 3 day event gets 5 hours of customization for free; 3 for the first day, and two more for days 2 and 3). We provide an estimate prior to doing the work, and anything over the free hours would be billed in addition. Read more →

Yes, after adding a source to your wall for us to monitor (Twitter, Instagram, Slack, etc) you will see a number of options, like the ability to whitelist an account so it bypasses moderation, the ability to blacklist an account so it's blocked, and several other filters, like our profanity filter.

As of this moment, yes, Everwall, and all of our competitors will no longer be able to pull in posts by their hashtag from Instagram after they make their scheduled changes on December 11th, 2018. We are working on several solutions to try and continue pulling in posts after that date and hope that by then we've been given access to continue pulling in posts by hashtags. While previously this was correct, we now FULLY support Instagram. Everwall supports Instagram, and we can pull in any public post on Instagram that uses the hashtags you provide us. However, you must have an Instagram Business Account to do so (basically, it's connected to your Facebook page) and connect it to Everwall using the Instagram (Business Profile) option. We also support Personal Instagram accounts, and for those, you can only pull in your own posts.

If you add a hashtag when your wall is already live we will not automatically import the recent posts for the new hashtag, because it may overwhelm your wall. To import recent posts for the newly added hashtag, just log into your account and click on your wall, and then click on Posts in the left menu. On the right side of the page, you'll see a button with three dots on it, and if you click on it, you'll see an "Import Posts..." link. Click on that and you'll be taken to our import posts tool. Read more →

When you remove a hashtag from your monitored terms we do not automatically remove the posts from your wall—you have to remove the posts that you no longer want to show. Read more →

We do not support reusing the exact same wall, however, we do support duplicating an existing wall so that you can reuse the settings and its design, without having to build it from scratch again. Read more →

When enabling SMS we ask for the area code you want to use so that we can enable a number that is local to your event and that your guests will recognize. When you add an area code, that is all you're doing—telling us what area code you want to use. If you are in a country that doesn't support this option, we wont ask for the area code, just the country code. Read more →

Everwall operates in real-time, but we do allow importing of older content, and when you purchase the wall we do automatically import some of the more recent posts. Read more →

We do it by calendar day, however we do add some padding before and after the event for cases where the event isn't on a calendar day (like 4pm-3am events). We recommend that for the day that has the most hours, you use that as the date for your wall, and only enter that one date. By doing this, you'll be billed only for the one day, and you should get coverage for the whole event. Read more →

Content sources are your way to tell us what to monitor for. For example, if you wanted to display posts from Twitter on your social wall, you would add the Twitter content source, and then configure the hashtags that you wanted us to monitor for. Read more →

The difference between Total Reach and Unique Reach is that Total Reach counts the followers of a person that sent a post with your terms each and every time that a user sends a post, however Unique Reach only counts them once per day. The example we like to use is that if I have 1,000 followers and send three Tweets on Twitter, Total Reach would increase by 3,000, but Unique reach would only increase by 1,000. Some people refer also to Total Reach as impressions.

All of our layouts resize dynamically to any resolution, however for best results, you typically want to use one of the common aspect ratios, like 16:9 (widescreen) or 4:3 (traditional "square" TV screen).  So, whether you use 4K, Full HD (1920x1080), or 720p (1280x720), it shouldn't matter, since all of those resolutions have a 16:9 orientation. Read more →

On the very first step of the builder that you go through to create your wall, we ask you to provide the event's timezone. So your wall can be in any timezone that you choose. Read more →

Self-Service walls are built by you using our online builder. There are quite a bit of design options—so you'll end up with something custom, regardless—and the vast majority of events using our platform build the walls themselves on our self-service platform. Self-service also has a few other differences besides the fact that you build it, for example, support for self-service walls is via email only, and the pricing is different as well. Read more →

Yes, all posts show inline with each other—SMS, Twitter, Instagram and any others you configure.

We recommend that you purchase your wall in advance, because when you do, you automatically get up to 72-hours for free prior to the event for testing and to ensure that your Tweetwall is not empty when it starts. Read more →

Ongoing Wall Questions

Yes, we support having your posts continuously cycle. To have the posts on your wall continuously cycle you'll need to enable it on the Content screen of the wall builder—by default it's already turned on. Read more →

Yes! When creating your Tweetwall, just turn on the full moderation feature. And, if you don't have the staff to do the moderation, we have a team of moderators that can do the moderation for you. To use managed moderation, just enable it when building your wall.

Yes, you can use Zoom Rooms screens to display your Everwall Ongoing Wall when the screen is not in use.  You can also create Digital Signage only rooms so you can easily manage your screens via Zoom that are not in conference rooms. Read more →

Yes, you can block retweets. To change this setting, the easiest way to get there is to log into your account and on the Overview page, click on the "Monitoring # Terms" link in the Content Sources section next to where it says Twitter. That will bring up the settings specifically for Twitter, and you'll find the option there. Read more →

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

Powerpoint uses a browser rendering engine that is too old to support modern web standards, and therefore we cannot show your wall without heavy modifications.  However, you can use a product called LiveSlides, which has the ability to embed a webpage into your PowerPoint slides using their own browser rendering engine that supports modern web standards. Read more →

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, we support Instagram. Depending on the type of account you have you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). To add it to your wall, on the "Content" page of the builder, click on the appropriate Business or Personal Instagram icon either in the center of the page (if you do not have any sources), or in the "Add Source" menu. Then, follow the steps to add it to your account and activate it. Read more →

We currently offer three different leaderboards and they are Engagement, Interactions and Followers. To add or remove the leaderboard from showing on your wall, you'll need to go into the edit option for the wall, and then to the Design step. In the Design step, under the Miscellaneous Options section you'll find the toggle to turn it on or off. If turning it on, you'll see a second option appear to pick which type of leaderboard you want to show.

To change the hashtag that is shown on your wall (for Event Social Walls and Ongoing Social Walls), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

Yes, after adding a source to your wall for us to monitor (Twitter, Instagram, Slack, etc) you will see a number of options, like the ability to whitelist an account so it bypasses moderation, the ability to blacklist an account so it's blocked, and several other filters, like our profanity filter.

As of this moment, yes, Everwall, and all of our competitors will no longer be able to pull in posts by their hashtag from Instagram after they make their scheduled changes on December 11th, 2018. We are working on several solutions to try and continue pulling in posts after that date and hope that by then we've been given access to continue pulling in posts by hashtags. While previously this was correct, we now FULLY support Instagram. Everwall supports Instagram, and we can pull in any public post on Instagram that uses the hashtags you provide us. However, you must have an Instagram Business Account to do so (basically, it's connected to your Facebook page) and connect it to Everwall using the Instagram (Business Profile) option. We also support Personal Instagram accounts, and for those, you can only pull in your own posts.

When enabling SMS we ask for the area code you want to use so that we can enable a number that is local to your event and that your guests will recognize. When you add an area code, that is all you're doing—telling us what area code you want to use. If you are in a country that doesn't support this option, we wont ask for the area code, just the country code. Read more →

Content sources are your way to tell us what to monitor for. For example, if you wanted to display posts from Twitter on your social wall, you would add the Twitter content source, and then configure the hashtags that you wanted us to monitor for. Read more →

The difference between Total Reach and Unique Reach is that Total Reach counts the followers of a person that sent a post with your terms each and every time that a user sends a post, however Unique Reach only counts them once per day. The example we like to use is that if I have 1,000 followers and send three Tweets on Twitter, Total Reach would increase by 3,000, but Unique reach would only increase by 1,000. Some people refer also to Total Reach as impressions.

All of our layouts resize dynamically to any resolution, however for best results, you typically want to use one of the common aspect ratios, like 16:9 (widescreen) or 4:3 (traditional "square" TV screen).  So, whether you use 4K, Full HD (1920x1080), or 720p (1280x720), it shouldn't matter, since all of those resolutions have a 16:9 orientation. Read more →

On the very first step of the builder that you go through to create your wall, we ask you to provide the event's timezone. So your wall can be in any timezone that you choose. Read more →

Yes, all posts show inline with each other—SMS, Twitter, Instagram and any others you configure.

Website Embed Questions

Yes, you can block retweets. To change this setting, the easiest way to get there is to log into your account and on the Overview page, click on the "Monitoring # Terms" link in the Content Sources section next to where it says Twitter. That will bring up the settings specifically for Twitter, and you'll find the option there. Read more →

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

Powerpoint uses a browser rendering engine that is too old to support modern web standards, and therefore we cannot show your wall without heavy modifications.  However, you can use a product called LiveSlides, which has the ability to embed a webpage into your PowerPoint slides using their own browser rendering engine that supports modern web standards. Read more →

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them.  We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them.  If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Yes, we support Instagram. Depending on the type of account you have you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account). To add it to your wall, on the "Content" page of the builder, click on the appropriate Business or Personal Instagram icon either in the center of the page (if you do not have any sources), or in the "Add Source" menu. Then, follow the steps to add it to your account and activate it. Read more →

To change the hashtag that is shown on your wall (for Event Social Walls and Ongoing Social Walls), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

As of this moment, yes, Everwall, and all of our competitors will no longer be able to pull in posts by their hashtag from Instagram after they make their scheduled changes on December 11th, 2018. We are working on several solutions to try and continue pulling in posts after that date and hope that by then we've been given access to continue pulling in posts by hashtags. While previously this was correct, we now FULLY support Instagram. Everwall supports Instagram, and we can pull in any public post on Instagram that uses the hashtags you provide us. However, you must have an Instagram Business Account to do so (basically, it's connected to your Facebook page) and connect it to Everwall using the Instagram (Business Profile) option. We also support Personal Instagram accounts, and for those, you can only pull in your own posts.

Content sources are your way to tell us what to monitor for. For example, if you wanted to display posts from Twitter on your social wall, you would add the Twitter content source, and then configure the hashtags that you wanted us to monitor for. Read more →

The difference between Total Reach and Unique Reach is that Total Reach counts the followers of a person that sent a post with your terms each and every time that a user sends a post, however Unique Reach only counts them once per day. The example we like to use is that if I have 1,000 followers and send three Tweets on Twitter, Total Reach would increase by 3,000, but Unique reach would only increase by 1,000. Some people refer also to Total Reach as impressions.

On the very first step of the builder that you go through to create your wall, we ask you to provide the event's timezone. So your wall can be in any timezone that you choose. Read more →

Yes, all posts show inline with each other—SMS, Twitter, Instagram and any others you configure.

Managing Your Wall Questions

Yes, we support having your posts continuously cycle. To have the posts on your wall continuously cycle you'll need to enable it on the Content screen of the wall builder—by default it's already turned on. Read more →

Yes, we do offer the ability to import posts from within the last 7 days from Twitter and Instagram onto your wall. To use this, just log into your account and click on your wall, and then click on Posts in the left menu. On the right side of the page, you'll see a button with the dots on it, and if you click on it, you'll see an "Import Posts..." link. Click on that and you'll be taken to our import posts tool. Read more →

Yes, you can log into our mobile optimized website at https://account.everwall.com and moderate. Additionally, you can moderate from anywhere that you have internet access, so you can have a team member not on site moderating your wall if you wish.  Additionally, you can add multiple users to your account so that each has their own login, then, each person can help with moderating your wall. Read more →

Yes! When creating your Tweetwall, just turn on the full moderation feature. And, if you don't have the staff to do the moderation, we have a team of moderators that can do the moderation for you. To use managed moderation, just enable it when building your wall.

Yes, you can whitelist your accounts so that they bypass moderation and appear instantly.  To whitelist an account, go to the content page of our builder and then click on the edit icon next to the source that you want to whitelist yourself on (Twitter, Instagram, etc).  At the bottom of the screen that appears you will see the option to add users to be whitelisted.

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Read more →

Yes, for all of the three leaderboard options that we offer, the leaderboard updates in real-time.

Banning or blocking a user is called blacklisting on Everwall. To blacklist a user, log into your account and then click on the name of your wall. Then click on the Edit button an go to the content page of your builder. Click on the edit link for the source you want to edit, and then near the bottom you'll see a Blacklist option. Just add the user there, and posts from them will be prevented from further being shown on your wall. An even easier way to ban a user from your wall—if they've already sent at least one post–is to go into your wall, and then to the posts page.  Find the post from that user, and then when you hover over the post you'll see a block user link appear, just click on that. When you blacklist a user, we'll automatically remove the posts that are already showing on your wall, however this process may take a few minutes to process. If you can't wait for that process to complete and need to remove a post from your wall, see the following FAQ: How do I remove a post from my wall?

To change the hashtag that is shown on your wall (for Event Social Walls and Ongoing Social Walls), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

If you enabled moderation when setting up your wall, you'll see the option to moderate it from within the wall's "posts" page in your account. Next to a post, just hit the Approve, Deny, or Stash button, or for the highlighted Tweet, you can also use your keyboard to approve or deny them by hitting the "A", "D", or "S" keys, respectively.

To remove a post from your wall, log into your account and then click on the wall's name. In the left menu you'll see "Posts," click on that and then scroll down to find the offending post. On the right of the post when you hover over it you'll see a button appear to block the post, just click on that and the post will be removed from your wall.

Yes, you can disable full moderation from the posts page in your account. On that page, you'll see a button on the right side of the page with three dots on it. If you click that, you'll see an option to "Disable Moderation." If moderation has already been disabled, that same location is where you would find the link to enable moderation—it would just say "Enable Moderation" instead. Read more →

To prevent a user from appearing on your leaderboard, but still have the user's posts be shown on the wall, go to the Leaderboards page in the left menu.  From there, locate your account and then click on the hide icon to hide the user. Read more →

Yes, after adding a source to your wall for us to monitor (Twitter, Instagram, Slack, etc) you will see a number of options, like the ability to whitelist an account so it bypasses moderation, the ability to blacklist an account so it's blocked, and several other filters, like our profanity filter.

When you purchased your wall, if you are already on the event day, or if you're within the 72-hour pre-event monitoring window we'll automatically import recent posts.  Depending on the volume of posts for your event and how recently they were made, we may not import all of them. Once the purchase is made and if you're in your monitoring window, we'll monitor in real-time from that point onward. In addition to the automatic import, we also support manual imports. To use the import tool, you can go to your posts page within your account and in the options menu you'll find a link to an import tool that'll let you import recent posts onto your wall. If there are Tweets that have been sent since you purchased your wall (and your wall is live), contact support in case there is something misconfigured.

The most common case for "missing posts" is that either you have accidentally configured a block word that's catching posts, or that you enabled the Retweet Filter, and it's preventing those posts from appearing. To see if either of those are occurring, on the posts page, click on the "Blocked Queue" heading to see the posts that have been blocked. Read more →

Leaderboards can be set to "Reset Daily" or not at all (called Entire Event in the options). If it is set to "Reset Daily" then unless a post was from the current day, the leaderboard will not populate—a post being approved today won't cut it, we use the timestamp of when the post was sent, not when you approved it or moved it into the displayed queue. Read more →

The difference between Total Reach and Unique Reach is that Total Reach counts the followers of a person that sent a post with your terms each and every time that a user sends a post, however Unique Reach only counts them once per day. The example we like to use is that if I have 1,000 followers and send three Tweets on Twitter, Total Reach would increase by 3,000, but Unique reach would only increase by 1,000. Some people refer also to Total Reach as impressions.

Common Post-Event Questions

We are currently in the process of overhauling our stats system and at this time we do not support exporting stats. This capability will return in the near future, and will include much more detail, and the ability to export a report for your event. Until the new stats are released, you can take screenshots to get the charts into an email or presentation. We apologize for any inconvenience.

Yes, to export the posts from your event, go into your account and locate your wall (if you only have the one wall, it'll take you straight into your wall). On the left there is a link that says "Posts", click on that and then on the right side there is a button with three dots, and if you click on that there is an export posts option. When clicked you'll have the options to export posts that were displayed, posts that were blocked, posts that were Stashed, posts still in Moderation, and all of them combined. They'll be exported in CSV format, which is Excel compatible. There is also an option to export all of the images from your wall there.

Yes, all social walls come with stats showing you the volume of posts shown, the reach of those Tweets (both unique and total), and the influencers via our Leaderboards.

You can delete a wall by from the "Overview" page ( you can confirm you're there by looking at the menu on the left of the page—the Overview item will be orange) of your wall. On the right side of that page is a button that has three dots on it, and if you click it options for that wall will appear. Click on the "Delete Wall" option, and then confirm that you really want to delete it.  You cannot delete a wall if you've previously purchased that wall.

After your wall has ended, we do not delete any of the stats or posts.  They'll remain in your account forever so that you can compare the performance of future walls to this event's wall. Read more →

Approximately 30 days after your event has ended we automatically do a process called archiving.  We keep your wall's posts, stats, and other settings forever, however, after 30 days we'll take the posts and move them into another system an then prevent any further changes to those posts. Read more →

The difference between Total Reach and Unique Reach is that Total Reach counts the followers of a person that sent a post with your terms each and every time that a user sends a post, however Unique Reach only counts them once per day. The example we like to use is that if I have 1,000 followers and send three Tweets on Twitter, Total Reach would increase by 3,000, but Unique reach would only increase by 1,000. Some people refer also to Total Reach as impressions.

Troubleshooting Issues

To change the hashtag that is shown on your wall (for Event Social Walls and Ongoing Social Walls), you can go to the design screen of the builder, and then locate it and edit it in the Title Bar section. For changing the hashtags that you are monitoring for (which can be different from what is shown on the wall), you would go to the content section of the builder and edit it there.

If you add a hashtag when your wall is already live we will not automatically import the recent posts for the new hashtag, because it may overwhelm your wall. To import recent posts for the newly added hashtag, just log into your account and click on your wall, and then click on Posts in the left menu. On the right side of the page, you'll see a button with three dots on it, and if you click on it, you'll see an "Import Posts..." link. Click on that and you'll be taken to our import posts tool. Read more →

When you purchased your wall, if you are already on the event day, or if you're within the 72-hour pre-event monitoring window we'll automatically import recent posts.  Depending on the volume of posts for your event and how recently they were made, we may not import all of them. Once the purchase is made and if you're in your monitoring window, we'll monitor in real-time from that point onward. In addition to the automatic import, we also support manual imports. To use the import tool, you can go to your posts page within your account and in the options menu you'll find a link to an import tool that'll let you import recent posts onto your wall. If there are Tweets that have been sent since you purchased your wall (and your wall is live), contact support in case there is something misconfigured.

When you remove a hashtag from your monitored terms we do not automatically remove the posts from your wall—you have to remove the posts that you no longer want to show. Read more →

The most common case for "missing posts" is that either you have accidentally configured a block word that's catching posts, or that you enabled the Retweet Filter, and it's preventing those posts from appearing. To see if either of those are occurring, on the posts page, click on the "Blocked Queue" heading to see the posts that have been blocked. Read more →

Leaderboards can be set to "Reset Daily" or not at all (called Entire Event in the options). If it is set to "Reset Daily" then unless a post was from the current day, the leaderboard will not populate—a post being approved today won't cut it, we use the timestamp of when the post was sent, not when you approved it or moved it into the displayed queue. Read more →

Given that our social walls are displayed on thousands of different screens, we have to do a lot of calculations to try and account for every possible resolution or orientation.  Because of this, and especially if you resize the screen after it loads, it's possible that we didn't calculate everything correctly or adjust all of the calculations correctly after you've resized the window.  To fix this, resize the screen to the size that it will be displayed at, and then refresh the screen (F5 on Windows, or Command+Shift+R on a Mac). Read more →

The most common reason for missing posts is that the person sending the post is a private user. We can only display posts from public users. Read more →

When building your wall we ask you on the Content screen of the builder if you want Post Cycling enabled.  If left enabled, every X seconds (7 by default) we'll take the oldest post on your wall, and cycle it back to the front of the wall. If you do not want us to cycle old posts back to the front, you can disable this by turning off Post Cycling on the Content screen of the builder. Read more →

Technical Questions

No, any common and recent web browser version should work fine. We highly recommend Google Chrome. If you're ok with installing software, we highly recommend using one of our dedicated apps to display your wall, if your platform is supported, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen automatically.

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Read more →

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer's screen from going to sleep whenever you have a wall loaded (it will not prevent it if you're just on the search screen). If you're using a web browser, or you find that your computer does still go to sleep you can do one of the following: Read more →

Your wall will not update during the outage, and as soon as it detects that there is an active connection again, it'll automatically fix itself and show all the posts that matched during the outage. Because we do all of the monitoring from our servers, no posts will be lost if your internet connection goes down.

Because Everwall uses worldwide load balancing with servers all over the world, we cannot provide a list of IPs to whitelist. However, most company firewall programs allow you to whitelist specific domains. Read more →

You can use any modern, standards-compliant browser to display your Tweetwall. We highly recommend Google Chrome, but have also tested it with Firefox, Safari and Microsoft Edge. We do not currently support any version of Internet Explorer. Additionally, we highly recommend using one of our apps to display your wall if your platform is supported instead of a browser, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen.

Everwall App Questions

Currently it does not support the Chromecast since the Chrome team has yet to make an API that we can embed into our app. It sounds a bit technical, yes we know, but rest assured that as soon as we can support the Chromecast, we will. Read more →

To install the chrome app, go to the Everwall Apps, and then click the "Available in the Chrome web store" image, and when prompted to add it to chrome, click on "Add." Once it's been installed, you'll see it in the installed apps in Chrome. Read more →

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer's screen from going to sleep whenever you have a wall loaded (it will not prevent it if you're just on the search screen). If you're using a web browser, or you find that your computer does still go to sleep you can do one of the following: Read more →