I just added a hashtag to be monitored for, but no posts were pulled in, why?
If you add a hashtag to your live wall, we will not automatically import recent posts for the new hashtag to avoid overwhelming your wall. To import recent posts for the newly added hashtag, log into your account, click on your wall, and then click on “Posts” in the left menu. On the right side of the page, you’ll see a button with three dots. Click on it to find the “Import Posts…” link, which will take you to our import posts tool.
The import posts tool works a bit differently based on what content you want to import. For X (Twitter) or Instagram you can provide a hashtag, allowing you to locate and import any posts you want. Other content sources allow you to provide a URL and we can import posts that way.
FAQ last updated on July 24th, 2025
Still have questions? Get in touch.