Q: How do I create an account with Everwall?

To create an account with us, you can register here . Once registered you will be able to build Event Social Walls , Social Media Digital Signage , or Social Media Hubs for your website on our platform. Your account allows you to create as many walls as you need, so there's no need to register for a new account each time you want to set up a new social wall. If you'd like to see the step-by-step process of registering (with screenshots), please see this tutorial on how to sign up for an Everwall account.

Question 1

Can you send me an example of what the interface looks like?

Accepted Answer

There are many areas to our service, and many options depending on exactly what you're building so we cannot send enough screenshots to do it justice and still remain understandable to what they're showing. Additionally, we're constantly improving Everwall, so after a short time, the screenshots may not accurately reflect the interface and how to do things. We recommend creating an account and a wall, and then exploring the interface on your own. There is no cost to do that.

Question 2

Do you provide on site support?

Accepted Answer

Typically, our team is not on site during your event and therefore we can't provide on site support. In most cases Everwall is only the software side of the solution and you'd arrange with another provider (typically the venue's house AV team) the hardware portion, like the TV or projectors. The only part you'd have to worry about then, is connecting the computer (rented or brought with you) to the TV and then opening Google Chrome full screen going to a URL that we provide (you won't even have to log in). If you want one of our team members on site to set up the computer, get it all configured and operational, and then remain on site until the event ends, we can do that—however, you'd still need to arrange to have a screen delivered and set up. To learn more about the pricing and what all comes with it, check out our VIP offering and then reach out. If the only reason you're considering having us on site is because you're looking for assistance with moderation, we also provide remote moderation services. The pricing for managed moderation is $199 per event day, and includes us manually reviewing each and every post before it's displayed, and then displaying or blocking the post as appropriate.

Question 3

Do you support Instagram?

Accepted Answer

Yes, we support Instagram. Depending on the type of Instagram account you have, you can either pull in only your own content (a personal account), or you can pull in any public content that uses a hashtag (requires a business account).

Personal Instagram Accounts

For a personal Instagram account, you will only be given the option to pull in all posts from your account. You can optionally filter your own posts to those that include a specific hashtag. We only support Feed posts, and do not support Story posts.

Business Instagram Accounts

For a business account, you can pull in all content from your own account(s), and you can also set it up to pull in any public post that includes a hashtag that you specify. You can monitor Instagram for multiple hashtags, and we'll pull in any post that uses one of the hashtags you specify, as long as it's a public post. We cannot display posts from a private account. We only support Feed posts, and do not support Story posts.

How to add Instagram to your Social Wall

To add it to your social wall, do the following:

Edit your existing social wall, or start creating a new social wall, and on the "Content" page of the builder, click on the Instagram icon (if you are editing a social wall with other sources, the option to add it is in the "Add Another Source" button below the other sources you've setup).
You will then get a prompt asking you if you want to show public content (requires a business account) or only your own content, select the appropriate option.
Then, follow the steps to add it to your account and activate it.
- If you chose the Public Content option, after authorizing Instagram to work with your Everwall account, you'll be able to add your hashtags.
- If you chose the Personal account option, you'll then have the ability to add a hashtag the must be in your own posts to get pulled in.

For more details on adding Instagram (with screenshots), we have the following tutorials that you can review:

How to Add Instagram to your Social Wall (the recommended way)
How to Add Personal Instagram Account to your Social Wall

Question 4

How do I create an account with Everwall?

Accepted Answer

To create an account with us, you can register here. Once registered you will be able to build Event Social Walls, Social Media Digital Signage, or Social Media Hubs for your website on our platform. Your account allows you to create as many walls as you need, so there's no need to register for a new account each time you want to set up a new social wall. If you'd like to see the step-by-step process of registering (with screenshots), please see this tutorial on how to sign up for an Everwall account.

Question 5

What country are you based in?

Accepted Answer

Everwall is a US-based company with offices in Nevada and California.

Question 6

What is a Content Source, and are there any limits?

Accepted Answer

The short answer is that Content Sources are the social network, service, or platform that we are pulling the content from. Then for each Content Source, you tell us what content from that content source that you want us to bring into Everwall. We currently support X (Twitter), Instagram, LinkedIn, Direct (Web Form), SMS (Text/Photo Messages), Slack, Webex, Email, RSS, Dropbox, and Everwall Connect as Content Sources. You can mix and match multiple content sources, and we'll show them all on the same social wall—there are no limits to how many content sources you can have on any of our offerings. And while we don't impose a limit to the number of hashtags on the different content sources (like Instagram and X), we generally recommend you keep it to your primary hashtags only to reduce the chance of unwanted posts. Some platforms do impose their own limitations, for example:

Instagram has a soft limit of 30 hashtags per 7-day rolling window. We do not have control over this in any way, but if you reach this limit, Instagram may temporarily prevent you from monitoring additional hashtags until new slots become available in your rolling 7-day window.
Instagram does not make certain post types available to us (or any third parties), like Stories.
On platforms that support multiple pictures (Instagram, Facebook, and X), we only pull in the first picture with the post.

While we do not limit the number of hashtags you can monitor for on X (Twitter), they do have post limits based on the Everwall product type and service level.

Self-Service Event Social Walls:
- With Standard Support: 10,000 Posts Per Event Day
- With Premium Support: 50,000 Posts Per Event Day
Full-Service Event Social Walls:
- 50,000 Posts Per Event Day
VIP-Service Event Social Walls:
- 100,000 Posts Per Event Day (we can make exceptions to this limit, depending on the event needs)
Digital Signage (Ongoing Walls):
- With Standard Support: 1,000 Posts Per Day
- With Premium Support: 2,000 Posts Per Day
Social Media Hubs:
- With Standard Support: 1,000 Posts Per Day
- With Premium Support: 2,000 Posts Per Day

If you are in a trial, you are limited to 100 posts from X (Twitter) per day. This same limit is enforced regardless of which product type and service level you are planning on purchasing.

Question 7

What kind of support is available if I need it?

Accepted Answer

Our support team is available 24 hours a day, 7 days a week via email and chat. If your event is a full service event, you'll also have access to 24/7 phone support through your dedicated account manager.

Question 8

What social networks do you support?

Accepted Answer

For "social networks", we support pulling in content from Twitter, Instagram. However, we support quite a few other content sources as well, like SMS/MMS, Web Forms, Email, Dropbox, Slack, Webex, RSS Feeds, and Everwall Direct. You can mix and match whichever content sources you'd like onto the single wall. For example, if you want to pull in hashtags from Twitter and Instagram, you can, and the posts from both social networks will appear on the same wall. Twitter For Twitter we support pulling in public posts that contain #hashtags, keywords, phrases, posts from specific users, and posts that mention specific users. Instagram For Instagram we support pulling in public posts that contain #hashtags, and posts from specific users. SMS / MMS SMS (otherwise known as text messages) and MMS (picture messages) are supported on our platform. We provide a "long" phone number for you to provide to your guests. Currently we support SMS in 17 countries (United States, United Kingdom, Australia, Austria, Belgium, Canada, Estonia, Finland, France, Germany, Ireland, Malaysia, Netherlands, Poland, Puerto Rico, Sweden, Switzerland). Picture messaging (MMS) is only available in the United States and Canada at this time. Since you're assigned a phone number, all messages sent to that phone number are displayed—they won't need to use a specific hashtag. SMS support on a self-service social wall costs an additional $19 per event day. Facebook For Facebook we can pull in any posts from pages you own. TikTok With TikTok we can pull in an videos you create. Email Email allows you to send an email to a specific email address assigned to you, and when we receive that email we'll parse it and display it on your wall. It's a great way for Ongoing walls, specifically, to be updated from internal tools or employees easily. Direct (Web Form) The Web Form source type is a form that can be enabled on your wall that can be embedded into mobile event apps or shared directly. It allows your guests to post things directly to your wall without having to go through a social network, they just post to the web form and then it appears on your wall. RSS Import posts from any RSS feed, and display them on your social wall. Slack For Slack, you can pull in any text messages in any of your non-private channels. You can only connect one team at a time to your wall. Posts can include text and images. Webex For Webex, we can monitor any Spaces you have access to, and then show those messages on your social wall in real-time. Posts can include text and images. Everwall Connect Everwall Connect is a way for our partners and developers to send posts directly onto your social wall bypassing any public network, like Twitter. You can upload text posts and posts with images.

Question 9

Can I add additional users/moderators to my account?

Accepted Answer

Yes, you can add as many users as you need to your account. To add a user, log into your account and at the top of the screen where you see your name, click on that and then click on Account Info. From there you will see the existing users on your account and you can add more by clicking on the Add User button.

When adding users you can provide them with specific roles so that only the users you want to make actions in your account can. For example, to add a moderator to your account, but restrict them from being able to buy additional walls or features, you'd pick the Limited Access option, and then set the Access Level to Moderator. Finally, you'd select the specific walls that you want them to have access to.

When adding additional users for moderation, all posts will be reserved to the individual users, and no two moderators will see the same posts. If you do not add moderators as their own users, but instead share your username/password, all users will see the exact same posts to moderate and you will not be able to efficiently moderate your wall.

If you create a wall after you've added a Limited Access user, they will not see the new wall. You'll need to go back to this page and edit them to have access to the newly created wall.

Question 10

How do I delete a wall I created?

Accepted Answer

You can delete a wall by from the "Overview" page ( you can confirm you're there by looking at the menu on the left of the page—the Overview item will be orange) of your wall. On the right side of that page is a button that has three dots on it, and if you click it options for that wall will appear. Click on the "Delete Wall" option, and then confirm that you really want to delete it. You cannot delete a wall if you've previously purchased that wall.

Question 11

How do I reset my password?

Accepted Answer

To reset your password, your can go here: https://account.everwall.com/resetpassword When copying the password in the email to the password field, please make sure you're not copying a space before or after the password. That's the most common error people encounter when copying the assigned password.

Question 12

Are there any post limits during the trial?

Accepted Answer

At this time, the only content source that has a post limit during the trial period is X (Twitter). You will be limited to no more than 100 posts per day on your trial. For both Event Social Walls and Digital Signage (Ongoing Walls) the trial is 3 hours. Social Media Hubs are eligible for a 14-day trial (which allows 100 posts per day).

Question 13

Can I show posts from a protected account on my social wall?

Accepted Answer

Unfortunately, no, we cannot show posts from protected accounts on your wall. Since the user has chosen to not allow everyone to see their posts, we must respect their privacy and not show their posts on the wall.

If the protected account on X, Instagram, etc is yours, or you have control over the account, you may be able to unprotect the account for the duration of your event and then we will include them on the wall. After the event is over, you can then protect it again. Keep in mind that for the duration of the event, anyone would be able to see any of your previous posts, though.

Question 14

Do you have different service levels?

Accepted Answer

No, we do not have service tiers, like Basic or Pro. All self-service walls get to access every feature and capability of our platform. There are a few things that are upgradable, for example if you need full moderation or to remove our branding, those are extra costs.

Question 15

Do you offer any stats to see how we did after the event?

Accepted Answer

Yes, all social walls come with stats showing you the volume of posts shown, the reach of those Tweets (both unique and total), and the influencers via our Leaderboards.

Question 16

Do you support Facebook?

Accepted Answer

Unfortunately, we do not support Facebook at this time. It is against Facebook's terms of service to display any of their content publicly without first getting approval from the person who posted it. Because of that, we are unable to support them. We continuously look at all platforms to see if there are new options that were previously unavailable, and when things change we do re-evaluate them. If in the future there is a way to support Facebook that isn't against their terms of service, we will.

Question 17

Do you support SMS / Text Messages?

Accepted Answer

Yes, SMS (otherwise known as text messages) and MMS (picture messages) are supported on our platform. We provide a “long” phone number for you to provide to your guests. Currently we support SMS in 17 countries (United States, United Kingdom, Australia, Austria, Belgium, Canada, Estonia, Finland, France, Germany, Ireland, Malaysia, Netherlands, Poland, Puerto Rico, Sweden, Switzerland). Picture messaging (MMS) is only available in the United States and Canada at this time. Since you’re assigned a phone number, all messages sent to that phone number are displayed—they won’t need to use a specific hashtag. SMS support on your wall costs an additional fee depending on the type of social wall you're purchasing.

$19 per event day for Self-Service Event Social Walls
$99 per event day for Full Service Event Social Walls
$149 per month for Digital Signage
$149 per month for Social Media Hubs

$19 per event day for Self-Service Event Social Walls
$99 per event day for Full Service Event Social Walls
$149 per month for Digital Signage
$149 per month for Social Media Hubs

Question 18

Does monitoring start immediately after purchase, or on my event days?

Accepted Answer

When you purchase a social wall it does not go live instantly, unless you are already within 72-hours of your event starting. If you are within 72 hours of your event starting it will go live instantly because of our included pre-event monitoring period. You are only billed for the actual day(s) of your event (the pre-event monitoring period is included free with your purchase).

If you're purchasing the social wall more than 72 hours in advance of your event, your social wall will also include a free 72-hour pre-event monitoring window for testing and to ensure that your social wall is not empty at the start of the event. If you purchase it more than 72-hours in advance, it'll go live 72 hours prior to your event starting, and continue until the event is scheduled to end. To further elaborate on this, it'll be live for your event days plus the 72 hours before your first event day.

Since all events are full 24-hour days, your social wall will start monitoring at 12:00am in your event's time zone.

Question 19

How do I build a wall?

Accepted Answer

To build a social wall for your Event, an Social Media Digital Signage for your office needs, or a Social Media Hub for your website, register for an account and then log into your account. Once logged in, you'll see the option to build a wall, click on that and it should walk you through the entire process. At the end you can decide if you want to purchase it then (it activates based on the days you pick on the first step), or save it for later. If saving it for later, you can launch a trial to test things out. Building a wall does not commit you to purchasing it, so feel free to kick the tires and see what you come up with. You'll find as it walks you through it all that it's very easy to create a social wall, and most people are able to built it in just minutes. If you've built a wall for an event, but would like something even more custom, our Full Service team can help. We also can build you a custom social wall template that can be used for Events, or for Social Media Digital Signage.

Question 20

How do I make the wall full screen so I can&#8217;t see the web browser?

Accepted Answer

If you are on a PC, hit the F11 key on your keyboard. If you are on a Mac, hit Shift+Command+F simultaneously. This should work for most common browsers, however, only Google Chrome currently hides the entire browser (Safari, Firefox and other typically leave the address bar). Instead of fussing with a browser, we highly recommend using one of our apps to display your social wall, if your platform is supported.

Question 21

I am looking to obtain a quote. Can I get this from you directly or do you only work with distributors and installers?

Accepted Answer

We provide quotes from our sales team for full service walls only. If you plan on going self-service, we recommend that you build a wall and then on the final step it will give you a complete quote for your specific needs. If you just want a general overview of the pricing options, please visit our pricing page.

Question 22

I do not have an Instagram Business account, are there any other ways to pull in Instagram posts by hashtag?

Accepted Answer

Unfortunately, no, without an Instagram Business Account, we cannot monitor for public hashtags on Instagram. However, you can use the Instagram Personal Account option to pull in posts from your own owned accounts that you connect to Everwall.

Question 23

I need to vet posts before they&#8217;re shown but don&#8217;t have the staff, is this something that you can provide?

Accepted Answer

We support full moderation so that instead of the posts getting displayed immediately, they are placed into the moderation queue and you can approve or deny each of them. When enabled only approved posts will be displayed on your wall. Typically you will provide the moderation, but we do offer managed moderation for an additional fee where we can moderate the wall for you.

Question 24

I see that you support showing leaderboards on the Tweetwall, how are they ranked?

Accepted Answer

We currently offer four types of leaderboards: Engagement, Interactions, Followers, and Custom Leaderboards.

Engagement Leaderboard – This leaderboard is designed to encourage people to get other people to respond to or to retweet their Tweets that are using your event’s hashtag. The leaderboard is only recommended if you’re only using Twitter as a content source.
Interactions Leaderboard – The Interactions leaderboard counts the number of times that an individual has had a post appear on your social wall. Each time a post is approved to be shown on your wall, their count will increase by 1. This leaderboard supports all of our content sources, such as Twitter and Instagram, and is the recommended choice for most events.
Followers Leaderboard – The Followers leaderboard looks at the number of followers a person has, and ranks them by that number. Currently, only Twitter shares this data with us, so this leaderboard is only useful if your social wall uses Twitter as its only content source.
Custom Leaderboard – Custom Leaderboards are our newest edition of leaderboards, and with it you control exactly how users are ranked. Since you are in full control, you can enter the names, usernames, and values to rank them. Most events that use this leaderboard type are doing contests outside of Everwall, and then use this option to reflect the current rankings on their social walls.

With the Interactions Leaderboard and the Custom Leaderboard. you can encourage participants to actively engage and compete like earning points to win.

Question 25

I still have questions before we purchase. I would like a demo and speak with a live person.

Accepted Answer

We do not do demos for self-service walls and support for self-service walls is via email only as well. For full service events we can assign you a dedicated account manager and they can do any demos as well as provide phone support (plus you get a fully custom wall design). Full service starts at $299/day and has a $2,500 setup fee. If you are interested in doing full service, please go here.

Question 26

I want a social wall for several months, what&#8217;s the best way to do that?

Accepted Answer

What you're looking to do is called an Ongoing Wall. Ongoing Walls are billed on a monthly basis and last as long as you need it. There is a one year minimum on these, but the price is also quite low because of this contract—they start at just $99 per month. And you can save an additional 20% if you pay for the year upfront. To create an ongoing wall, just register for an account and then click on the link to create a wall. From the list of wall types, pick Ongoing Wall and it'll then walk you through the process.

Question 27

I want to reuse a wall a previously used for an event, how do I pay for it again?

Accepted Answer

We do not support reusing the exact same wall, however, we do support duplicating an existing wall so that you can reuse the settings and its design, without having to build it from scratch again.

To duplicate your wall, log into your account and then go into your wall (keep in mind that if your last event was a while ago, it may be located under the Archived Walls section after logging in). The main page for your wall is called the "Overview" page, and you can confirm you're there by looking at the menu on the left of the page—the Overview item will be orange. On the right side of that page is a button that has three dots on it, and if you click it options for that wall will appear. The first option is a "Duplicate Wall" option, and when you click that it'll open a screen that asks you what portions of the wall you want to duplicate. Finally, just click on the "Duplicate Wall" button. When it's done duplicating the wall, it'll send you into the builder for you to make any edits you'd like.

Question 28

I want to use SMS, if added, when do I get to see the phone number?

Accepted Answer

When you add the SMS source, you can view the assigned SMS number on the Overview Page. Initially, it will show as "Pending" without displaying the number, and it will remain that way until the wall is purchased. After completing your purchase, you will receive an email with the number, which you can then include in your marketing materials. We've created the following tutorial for instructions on how to add SMS to your wall, if you're unsure.

Question 29

I&#8217;d like to test my wall before purchasing, can I?

Accepted Answer

If you want to test your wall before purchasing it, then on the final screen of the builder click the "save for later" button instead of purchasing it. On any page for your wall, you'll now see a start 3-hour trial button, or if this is a Social Media Hub for your website, you'll see a start 14-day trial button. In both cases it will allow you to start a free and fully functional trial. During this trial you will occasionally see trial warning messages on your wall that are not there during your event. You can only do a trial once, so please be sure you're ready to fully test it. Our support team cannot enable multiple trials. In addition to the free trial we make available, if you purchase your Event Social Wall prior to the start of your event, we automatically—and for free—provide you with a 72 hour pre-event monitoring window immediately prior to your event where your social wall is completely live and monitoring for you. Ongoing Walls and Social Media Hubs (for your website) go live immediately after purchase, so do not get the pre-event monitoring window. To get this extended testing period benefit, all you have to do is not procrastinate until last minute. If you purchase your social wall more than 72 hours before your event is scheduled to start, your wall will automatically activate itself 72 hours before the event starts and begin monitoring your terms. If you purchase it within the 72-hour window, then you'll only get the hours from when you purchased it, until the event is scheduled to start for free. And finally, at any time, you can see your social wall with its complete design by clicking on the Preview link on the top of any page in your account.

Question 30

If someone had used my hashtag in the past will it automatically populate on the screen?

Accepted Answer

Everwall operates in real-time, but we do allow importing of older content, and when you purchase the wall we do automatically import some of the more recent posts.

To import posts, just log into your account and click on your wall, and then click on Posts in the left menu. On the right side of the page, you'll see a button with the dots on it, and if you click on it, you'll see an "Import Posts..." link. Click on that and you'll be taken to our import posts tool.

The import posts tool can be used just like Twitter search to locate any posts that you want to import.

Question 31

What time zone are the walls created in?

Accepted Answer

In the initial step of the wall builder, you will be asked to provide the event’s timezone, allowing your wall to operate in any timezone you choose. Additionally, please note, that we pad the monitoring at both the start and stop times, ensuring that even if the timezone is set incorrectly, your wall will not start late or end early.

Question 32

When should I purchase my social wall? The day of the event, or now?

Accepted Answer

We recommend that you purchase your wall in advance, because when you do, you automatically get up to 72-hours for free prior to the event for testing and to ensure that your social wall is not empty when it starts. If you wait until the day of the event to purchase it, you will not get the free 72-hour pre-event window. Only the posts that occur after you purchase the wall will appear on the wall, unless you manually import them using our import tool.

Question 33

Do you have a nonprofit discount?

Accepted Answer

For more details on our discount programs, please see our discounts page.

Question 34

Do you offer any walls for free?

Accepted Answer

Unfortunately, with very few exceptions, we do not provide our service for free. It does cost us money to provide the service (we pay our team a competitive salary, and operate a worldwide fully redundant platform that is stable and reliable), and we feel that we have the best offering on the market, which is constantly being improved upon, as well. The one exception to this rule is if your event is a hackathon "for good causes" (e.g. non-profit, not by a for profit corporation, free to attend, and for the good of the general public) or a TEDx event. In those cases, and for information about our discount programs, please go here.

Question 35

How can I get a copy of my invoice?

Accepted Answer

To obtain a copy of your invoice, log into your account and click on the button with your name in the header. Then, select "My Account" and go to "Billing and Payment Info" in the left menu. You will see all invoices generated for your account there. For your convenience, you can also click here to view all of your invoices if you're already signed in. We have also created a step-by-step tutorial on how to view your invoices and receipts if you'd prefer to see it visually.

Question 36

How do I remove or replace the credit card on file?

Accepted Answer

You can remove a or replace a credit card in your account by logging into your account and then clicking on your name in the top right of any page. From the drop down that appears, click on Account Info, and then from the left menu click on Billing & Payment Info. Scroll down to the Payment Info section and then click on the Replace or Delete button, depending on which one you want to do.

If you delete a card, but do not add a new one and you have active subscriptions, we will cancel those subscriptions at the end of the current billing term. If you do not want this to happen, please be sure that you always have an active card on file with us.

Question 37

How much does Everwall cost?

Accepted Answer

For full pricing details, please visit our pricing page. If you need an exact price, then we recommend you build a wall. On the last step of the builder it will provide you with a detailed quote.

Question 38

I tried to purchase, and it said &#8220;Your card does not support this type of purchase.&#8221; What does that mean?

Accepted Answer

There are a few different reasons that you might get this response when a payment fails:

Some debit cards require a PIN to be entered. If you're trying to use one of these cards, you'll need to use another card to make the purchase.
Some cards have restrictions on cross-border usage. If the card was issued outside of the United States, this might be the problem. In this case, please contact your bank to see if you have this restriction and if they can remove it.
Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. If you think this may be the case for you, please contact your employer to see if it can be removed, or if you can purchase it on a personal credit card and be reimbursed.

Question 39

My card keeps getting declined, but I know funds are available. Why?

Accepted Answer

There can be many reasons for your bank to decline a card. Everwall never declines a card directly, it's always your bank that tells us that they've declined a charge.

The most common reason for a charge to be declined when you have funds available is because your bank does not feel that it's typical of you to make a purchase like you are for Everwall, and that it may be fraudulent. They are declining it to protect you.

To see exactly why the charge was declined, you should contact your bank and tell them that you were trying to make a purchase, but it's not going through. They will be able to look at your authorizations and tell you the exact reason it was declined. In most cases, they can then make it so that future charges do go through.

Question 40

What payment methods do you accept?

Accepted Answer

We currently support payments using major credit cards (Visa, Mastercard, Discover, and American Express) and account credit when purchasing a Social Wall, Social Media Hub, or Digital Signage during the checkout process. We also support PayPal, but only when preloading your account (preloaded amounts will appear as account credit on the checkout screen). For purchases exceeding $2,000 USD, we can accommodate invoice (paper checks) or wire payments upon prior approval; we cannot make exceptions for lower amounts. Additionally, for pre-approved agencies utilizing Everwall extensively, we offer monthly consolidated invoices with a net-30 payment term covering all activities within your account and flat rate billing, if on our All Access Agency plan.

Question 41

Can I upload my own logo?

Accepted Answer

Yes, on all social walls you can upload your own logo. The Everwall logo also appears on your wall by default, however, you can optionally remove our logo branding and replace that logo with your own second logo that you can upload (or you can just remove our logo if you don't have a need for a second logo). There is a fee for this service.

In addition to uploading your own logo, you can also upload a background image, customize the colors and more. All of these design changes can be made from the Design page of the builder.

Question 42

Does the leaderboard update in real-time?

Accepted Answer

Yes, for all of the three leaderboard options that we offer, the leaderboard updates in real-time.

Question 43

How do I add or remove a leaderboard from my wall?

Accepted Answer

We currently offer four different leaderboards that can be shown on your social wall. The leaderboard types are Engagement, Interactions, Followers, and Custom. You can also hide the leaderboard from being shown. Even if you do not show the leaderboard, we still collect the data and make it available for you to review within your account. To add or remove a leaderboard from your wall, click on the Edit button for your social wall and then navigate to the Design step. In the Miscellaneous Options section, you'll find a toggle to turn the leaderboard on or off. If you turn it on, a second option will appear, allowing you to select which type of leaderboard you want to display and if you want it to start empty daily or to be for the entire event. We have complete step by step tutorials for editing your leaderboard's settings here.

Question 44

How many logos can I add to my self-service social wall? What size should they be?

Accepted Answer

By default, you can upload one logo for free, which will appear in the center of the title bar in your chosen layout. If you opt to remove the Everwall logo—a paid upgrade—you can upload a second logo in its place.

The logos you upload will be automatically resized to fit your chosen layout, typically being no taller than 200 pixels and no wider than 1200 pixels. Uploaded logos should be 8MB or less and can be in SVG, PNG, JPG, or GIF format (Animated GIFs will only show the first frame).

Question 45

How much customization can we do on the full service offering?

Accepted Answer

You can customize any aspect of it, from simple style changes, all the way up to fully custom transitions and interactions. In our standard pricing, we include three hours of customization plus an additional hour per additional event day (so a 3 day event gets 5 hours of customization for free; 3 for the first day, and two more for days 2 and 3). We provide an estimate prior to doing the work, and anything over the free hours would be billed in addition. In the end, you get a custom template and that template can be used for both Event Social Walls, and Social Media Digital Signage. We can also customize our Social Media Hub product. To learn more about the process and see if it's a good for for you, you can schedule a full-service consultation here.

Question 46

What if we want a more specific and elaborate design? Can you design a layout just for us?

Accepted Answer

Yes! This is exactly why we have our full service offering.

Question 47

What size should the background image be?

Accepted Answer

The background image should be the same resolution as your screens will be. For example, of the screens you'll be displaying your wall are Full HD, then the background should be 1920 x 1080.

By default background images are scaled to cover the screen, so even if you do not get the size exactly right, it'll still cover the whole screen. If you do not want this behavior, you can change it after you've uploaded the background image.

Question 48

What&#8217;s the difference between Self-Service and Full-Service?

Accepted Answer

Self-Service walls are built by you using our online builder. There are quite a bit of design options—so you'll end up with something custom, regardless—and the vast majority of events using our platform build the walls themselves on our self-service platform. Self-service also has a few other differences besides the fact that you build it, for example, support for self-service walls is via email only, and the pricing is different as well. Full-Service walls are built by Everwall specifically for you. We work with you and your team to determine what the exact goals are for your event, as well as take specific requirements into account—like sponsor logos, etc—and then build you a custom template that can be used on your wall. In addition to a custom designed wall, you also get a dedicated account manager who works as the liaison between your team and ours. Leading up to the event, and during the event, they are available to you via email, phone, and SMS.

Question 49

Do I need to have Adobe Flash installed?

Accepted Answer

No, Everwall does not require Flash. We use the latest standards to build our Social Walls, so the only thing you'll need is a modern web browser to display the social wall.

Adobe Flash is no longer supported by Adobe, poses many security risks, and should not be installed on your computer unless absolutely necessary.

Question 50

Do I need to install anything to display my social wall?

Accepted Answer

No, you don't need to install anything to display your social wall, except for a web browser. Any modern web browser should work fine, though we highly recommend using Google Chrome (it makes it really easy to hide the address bar so your social wall takes up the entire screen). If you're comfortable installing software, we also provide a few dedicated apps for displaying your social wall. The advantage to using one of them is that they prevent your computer from going to sleep, will hide the mouse, and automatically will display the wall in full screen.

Question 51

Does each screen showing a Social Wall require it&#8217;s own computer?

Accepted Answer

No, but in practice it's often easier to use one computer for each display and that is typically going to be our recommendation.

There are several solutions on the market which can take a single video feed from a computer and send it to multiple screens. You'll need to contact your venue's AV team to see which solution they recommend and can support though. After talking with the AV team and getting a quote, most often because of the costs and ease to get it set up, it's often better to go with a one computer per screen model.

Question 52

How do I prevent my computer from going to sleep when displaying a wall?

Accepted Answer

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer's screen from going to sleep whenever you have a wall loaded (it will not prevent it if you're just on the search screen). If you're using a web browser, or you find that your computer does still go to sleep you can do one of the following: Windows XP

Right-click the desktop, and select Properties.
Click the Screen Saver tab, and click the Power button near the bottom of the dialog box.
Change the option next to "System Standby" to "Never" for "Plugged in" (since you should be running your Tweetwall on a computer plugged in). Click "Apply," "OK" and "OK" once again to close the Display Properties dialog box.

Windows 7

Click "Start," and then select Control Panel.
Click on Power Options
Select High Performance under Additional Plans, and then click Change Plan Settings. Change all of the options to say Never.
Click OK to save the changes

Mac OS X 10.7+

Click the Apple menu, and select System Preferences.
Click Energy Saver.
Move the slider for Computer Sleep and the Display Sleep to Never.
Close the window by clicking the red x in the top left corner.

Chrome OS

On Chrome OS, you do not need to do anything. The Tweetwall Chrome App will prevent your computer from going to sleep automatically, as long as a Tweetwall is active on the screen.

Question 53

How many screens can I display my wall on?

Accepted Answer

We do not limit the number of screens you can display it on and have tested it on hundreds of screens simultaneously, so please feel free to show it on as many screens as you desire.

Question 54

I can&#8217;t use a cabled internet connection, can I use WiFi?

Accepted Answer

Yes, you can, but we don't recommend it if using WiFi can be avoided. We recommend having your computer hard-wired, if at all possible, since it'd be much more reliable. If your event is smaller and you know the WiFi will hold up to the beating that attendees usually put on it, then you can use WiFi.

Question 55

What happens if my internet connection drops during the event?

Accepted Answer

If the internet connection drops during an event, the social wall will not get any new posts, since Everwall relies on an active internet connection, but it will otherwise continue displaying just fine and will cycle the content it loaded before the internet connection dropped.

Once your social wall detects an active connection again it will resume real-time updates and display any new posts that came in during the downtime. Because we do all of the monitoring from our servers, no posts will be lost if your internet connection goes down.

To mitigate potential disruptions, consider using a wired connection over Wi-Fi, and if the social wall is critical to your event, have a backup internet source, such as a mobile hotspot, available.

Question 56

What is the recommended amount of bandwidth?

Accepted Answer

Anything above 1 mbps should work fine, but the faster the internet, the better.

We highly recommend that you hardwire it if at all possible, or at least use a wireless network that is not shared with the guests because it's still quite common for the wireless network to go down at larger events. If your internet goes down, the wall will continue to appear active and once the internet comes back up, will update itself again.

Question 57

What resolution should my screens be?

Accepted Answer

All of our layouts dynamically resize to any resolution. For the best results, we recommend using common aspect ratios like 16:9 (widescreen) or 4:3 (traditional “square” TV screen). Whether you use 4K, Full HD (1920×1080), or 720p (1280×720) these resolutions are all compatible with the 16:9 aspect ratio. We also offer layouts specifically designed for portrait orientations, which are 9:16. If you plan to use portrait-oriented screens, we recommend choosing one of our portrait layouts. If you have a custom LED screen or an odd resolution and you need a custom designed social wall, we recommend our full service offering.

Question 58

What web browser do I need to use?

Accepted Answer

You can use any modern, standards-compliant browser to display your Tweetwall. We highly recommend Google Chrome, but have also tested it with Firefox, Safari and Microsoft Edge. We do not currently support any version of Internet Explorer. Additionally, we highly recommend using one of our apps to display your wall if your platform is supported instead of a browser, since they'll take care of making sure your computer doesn't go to sleep, your mouse is hidden and that it's shown in full screen.

Question 59

Can I have the posts continuously cycle or repeat?

Accepted Answer

Yes, we support having your posts continuously cycle on Event Walls and Digital Signage (Ongoing Walls). We do not support post cycling on Social Media Hubs at this time. To have the posts on your wall continuously cycle you'll need to enable it on the Design screen of the wall builder in the Posts section—by default it's already turned on. When you enable Post Cycling, two more options will appear below, "Cycle Delay Time" and "Cycle Post Limit." The Cycle Delay Time option is the number of seconds each post will be shown on screen before showing another Post. It defaults to 7 seconds, but can be changed to any amount of time (in seconds). The Cycle Post Limit option determines the number of most recent posts that we'll continuously cycle. By default it's set to the 25 most recently displayed posts, but can be changed to any number from 2 to 255.

Question 60

Can I setup the wall to require posts to be approved before they&#8217;re shown?

Accepted Answer

Yes, you can set up the social wall to require posts to be approved before they are shown by using our full moderation feature. This feature allows you to review and approve or deny posts before they appear on your social wall, ensuring that only appropriate content is displayed. If you don’t have the staff available to help you manage the moderation, we offer a paid service where our team of moderators can do it for you. To use full moderation (you do it) or managed moderation (we do it for you), just enable it when building your wall on the Content Settings page. If you have purchased moderation, but no longer feel like you need to approve posts before they're shown, you can also disable moderation.

Question 61

Can I share my Tweetwall&#8217;s address publicly, like on Twitter, in blog posts or on stage?

Accepted Answer

Yes, feel free to share it on whatever medium you desire. We do not limit the locations or number of people that can view it. Who knows, it may even increase your event's engagement.

Question 62

Can we block retweets?

Accepted Answer

Yes, you can block retweets. To change this setting, the easiest way to get there is to log into your account and on the Overview page, click on the "Monitoring # Terms" link in the Content Sources section next to where it says Twitter. That will bring up the settings specifically for Twitter, and you'll find the option there.

The other way to get there would be to click the Edit button on any page when inside your wall, then hit next (or click the Wall Content tab up top), and then on the Content screen of the builder in the Twitter row, click on the edit icon (it looks like a pencil).

Since retweets are specific to Twitter, they are located in Twitter's options.

Question 63

Do you have a mobile app to moderate my wall on the go?

Accepted Answer

We do not currently have a dedicated mobile app for managing your wall, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name. Once viewing your social wall, you can see basic stats about the event, moderate and manage posts, and more.

Question 64

Do you have any recommended hardware?

Accepted Answer

We do not make any specific equipment recommendations for what hardware to use because every event's need are different, but we do have a few general guidelines for the hardware:

If using a flat screen display, try to use one that is either a 4k resolution (3840x2160) or 1080p resolution (1920x1080) resolution. A 720p display is acceptable, but 4k is preferred because the social wall will be more crisp and clean. No matter which of these resolutions you use, they all have a 16:9 aspect ratio, and our social walls will scale for that aspect ratio. If doing portrait (9:16), we have a few designs for that as well.
If using a projector, try to get as close to 4k or 1080p as possible. A projector using 1024x768 (sometimes called Full HD) is likely to appear blurry if projected to a large size. No matter what resolution you use, the wall will scale automatically.
Use a laptop or computer with and HDMI port, and connect to the TV or projector using it.
Our social walls are essentially just web pages that get shown on the screen, so you'll also want to use a browser to show it, and for that we usually recommend Google Chrome since it makes it easy to hide the address bar.

Frequently asked questions

General Questions

Account Questions

Pre-Purchase Questions

Billing Questions

Design Questions

Equipment Related Questions

Event Social Wall Questions

Ongoing Wall Questions

Social Media Hub Questions

Managing Your Wall Questions

Common Post-Event Questions

Troubleshooting Issues

Technical Questions

Everwall App Questions