Social Media ≠ Engagement (And Events Keep Confusing the Two)
Here’s a scenario that happens at almost every conference, trade show, and corporate event: organizers put up screens showing a hashtag feed, encourage attendees to post, and then count the resulting social media activity as “engagement.” The more posts, the more successful the event seems. But what if that math is completely wrong? What if all those likes, shares, and hashtag mentions are measuring something entirely different from actual engagement? And what if the focus on social media metrics is actually excluding huge portions of your audience from participating at all? The events industry has quietly accepted a flawed definition […]
