Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

I'd like to test my wall before purchasing (or, before the event day), can I?

If you want to test your wall before purchasing the wall, then on the final screen of the builder click the "save for later" button. On any page for your wall, you'll now see a start 3-hour trial button that will allow you to start a free and fully functional trial. During this trial you will occasionally see trial warning messages on your wall that are not there during your event.

You can only do a 3-hour trial once, so please be sure you're ready to fully test it.

In addition to the free 3-hour trial we make available, if you purchase your social wall prior to the start of your event, we automatically—and for free—provide you with a 72 hour window prior to your event where your wall is completely live and monitoring for you.

To get this extended testing period benefit, all you have to do is not purchase your wall at the last minute. If you purchase it more than 72 hours before your event is scheduled to start, your wall will automatically activate itself 72 hours before the event starts and begin monitoring your terms. If you purchase it within the 72-hour window, then you'll only get the hours from when you purchased it, until the event is scheduled to start for free.

And finally, at any time, you can see your wall with it's complete design by clicking on the Preview link on the top of any page in your account.

Still have questions? Let us know.

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