Frequently asked questions

Do you provide on site support?

Typically, our team is not on site during your event and therefore we can’t provide on site support. In most cases Everwall is only the software side of the solution and you’d arrange with another provider (typically the venue’s house AV team) the hardware portion, like the TV or projectors. The only part you’d have to worry about then, is connecting the computer (rented or brought with you) to the TV and then opening Google Chrome full screen going to a URL that we provide (you won’t even have to log in).…

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How do I prevent my computer from going to sleep when displaying a wall?

If using one of our apps, like the Chrome App, you do not have to do anything. It will automatically prevent your computer’s screen from going to sleep whenever you have a wall loaded (it will not prevent it if you’re just on the search screen).

If you’re using a web browser, or you find that your computer does still go to sleep you can do one of the following:…

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How do I install the Tweetwall Chrome App?

To install the chrome app, go to the Everwall Apps, and then click the “Available in the Chrome web store” image, and when prompted to add it to chrome, click on “Add.” Once it’s been installed, you’ll see it in the installed apps in Chrome.…

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Does the Tweetwall Chrome App support the Chromecast? [ChromeOS App]

Currently it does not support the Chromecast since the Chrome team has yet to make an API that we can embed into our app. It sounds a bit technical, yes we know, but rest assured that as soon as we can support the Chromecast, we will.…

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After viewing my wall, how do I go back to the search screen? [ChromeOS App]

To go back to the search screen, move your mouse to the top of the screen and you’ll see a bar appear at the top of the screen. Click the home button in the top left.…

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