Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

I tried to purchase, and it said "Your card does not support this type of purchase." What does that mean?

There are a few different reasons that you might get this response when a payment fails:

  • Some debit cards require a PIN to be entered. If you're trying to use one of these cards, you'll need to use another card to make the purchase.
  • Some cards have restrictions on cross-border usage. If the card was issued outside of the United States, this might be the problem. In this case, please contact your bank to see if you have this restriction and if they can remove it.
  • Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. If you think this may be the case for you, please contact your employer to see if it can be removed, or if you can purchase it on a personal credit card and be reimbursed.

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