Frequently asked questions

What is the difference between Unique Reach and Total Reach?

On our Stats page within your dashboard, and in a few other places we mention the Total Reach and Unique Reach of your social posts, and we understand that it can be confusing to see two different Reach numbers.

First, Reach is always calculated from the number of followers a person has. This does mean that for some social networks where they don’t share details about the number of followers a person has with us, that we’ll report no increase in reach when they have a post coming in (Instagram, SMS, and Web Form will all report 0 followers).…

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What social networks do you support?

For “social networks”, we support pulling in content from Twitter, Instagram.  However, we support quite a few other content sources as well, like SMS/MMS, Web Forms, Email, Dropbox, Slack, Webex, RSS Feeds, and Everwall Direct.…

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What’s the difference between Self-Service and Full-Service?

Self-Service walls are built by you using our online builder. There are quite a bit of design options—so you’ll end up with something custom, regardless—and the vast majority of events using our platform build the walls themselves on our self-service platform. Self-service also has a few other differences besides the fact that you build it, for example, support for self-service walls is via email only, and the pricing is different as well.…

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