What is the difference between Unique Reach and Total Reach?

On our Stats page within your dashboard, and in a few other places we mention the Total Reach and Unique Reach of your social posts, and we understand that it can be confusing to see two different Reach numbers.

First, Reach is always calculated from the number of followers a person has. This does mean that for some social networks where they don’t share details about the number of followers a person has with us, that we’ll report no increase in reach when they have a post coming in (Instagram, SMS, and Web Form will all report 0 followers).

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What social networks do you support?

For “social networks”, we support pulling in content from Twitter, Instagram.  However, we support quite a few other content sources as well, like SMS/MMS, Web Forms, Email, Dropbox, Slack, Webex, RSS Feeds, and Everwall Direct.

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What’s the difference between Self-Service and Full-Service?

Self-Service walls are built by you using our online builder. There are quite a bit of design options—so you’ll end up with something custom, regardless—and the vast majority of events using our platform build the walls themselves on our self-service platform. Self-service also has a few other differences besides the fact that you build it, for example, support for self-service walls is via email only, and the pricing is different as well.

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Event Social Wall Service Levels

While setting up your social wall, you will be given options to select what service level you prefer. Everwall offers four different service levels, which are: Standard Support (Self-Service) This service level is our base offering available for all Everwall products. You will be able to build and customize your social wall, and during your event, you can contact us through chat or email for assistance. Our support is available 24/7, and messages are addressed by multiple representatives in the order they are received. This service level costs $49/ event day. If having a consistent point of contact is important…

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How to Create a Social Wall

Overview To create a social wall for your event, you need to register for an Everwall account and subsequently sign in to your account. You can have multiple social walls in your account, so if you already have an account you do not need to register for another one. You can create a social wall at any time leading up to your event—you don’t need to wait until your event date. Additionally, creating a wall does not mean you have to purchase it at that time, you can create it now, and then save it for later. If you choose…

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