Can I add additional users/moderators to my account?

Yes, you can add as many users as needed to your account, and we highly recommend added multiple users versus sharing an account and password. When a person begins moderating a social wall, we reserve posts and assign them to that person exclusively, ensuring that no two moderators see the same posts. If you share your username and password instead of creating separate user accounts, all users using the same login information will see the same posts, making moderation difficult.

To add more users to your account, log into your account, click on your name at the top of the screen, and select Manage Users. You will see the existing users on your account and can add more by clicking the New User button.

Here is a detailed tutorial for adding users to your account.

When adding users, you can assign to them specific roles that say what they can do within your account. At the top level, you can give them Full Access to your account, or Limited Access.

• Full Access can add/edit/delete other users, change account settings, access and manage all walls in the account.
• Limited Access can only access the walls you specify that they can access, and they can have one of three levels of access. You can also set their access level as Admin, Moderator or Read Only.

Note: If you create a new wall after adding a Limited Access user, they will not automatically see the new wall. You will need to return to the user management page and edit their permissions to grant access to the newly created wall.

FAQ last updated on April 15th, 2025

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