Tweetwall is now Everwall. Read the blog post.
Tweetwall is now Everwall. Read the blog post.

Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

There are a few different reasons that you might get this response when a payment fails:

  • Some debit cards require a PIN to be entered. If you're trying to use one of these cards, you'll need to use another card to make the purchase.
  • Some cards have restrictions on cross-border usage. If the card was issued outside of the United States, this might be the problem. In this case, please contact your bank to see if you have this restriction and if they can remove it.
  • Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. If you think this may be the case for you, please contact your employer to see if it can be removed, or if you can purchase it on a personal credit card and be reimbursed.

Still have questions? Let us know.

We recommend that you purchase your wall in advance, because when you do, you automatically get up to 72-hours for free prior to the event for testing and to ensure that your Tweetwall is not empty when it starts.

If you wait until the day of the event to purchase it, you will not get the free 72-hour pre-event window. Only the posts that occur after you purchase the Tweetwall will appear on the Tweetwall, unless you manually import them using our import tool.

Still have questions? Let us know.

When you purchase a wall, you are only billed for the actual days of your event, you are not billed for the days leading up to the event and your wall does not go live instantly (unless you are already within 72-hours of your event).

If you're purchasing the Tweetwall in advance of your event, your wall will also include a free 72-hour pre-event monitoring window for testing and to ensure that your Tweetwall is not empty at the start of the event. If you purchase it more than 72-hours in advance, it'll go live 72 hours prior to your event starting, and continue until the event is scheduled to end. If you purchase it during that 72 hour window, it'll go live immediately after purchase and remain live until the event is scheduled to end.

Still have questions? Let us know.

There can be many reasons for your bank to decline a card. We never decline a card directly, it's always your bank that tells us if it was declined.

The most common reason for declined cards when funds are available is because your bank does not feel that it's typical of you to make a purchase like you are for Tweetwall, and that it may be fraudulent. To see exactly why the charge was declined, you should contact your bank and tell them that you were trying to make a purchase, but it's not going through. They will be able to look at your authorizations and tell you the exact reason it was declined. In most cases, they can then make it so that future charges do go through.

Still have questions? Let us know.

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