Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

We are currently working on upgrading our stats, and at this time we do not support exporting stats. This capability will return in the near future, and will include much more detail, and the ability to export a report for your event.

Until the new stats are released, you can take screenshots to get the charts into an email or presentation.

We apologize for any inconvenience.

Yes, all charts let you export the image in PNG, PDF and SVG. Leaderboards can be exported to CSV, which is excel compatible.

To export the charts:
Click on the options icon located to the right of the chart (it looks like three lines), then pick the formatting option you want to export to.

To export the leaderboards:
At the top of the Stats page, there is an export button (it looks like a cloud with an arrow), then click which leaderboard you want to export.

Still have questions? Let us know.

Yes, to export the posts from your event, go into your account and locate your wall (if you only have the one wall, it'll take you straight into your wall). On the left there is a link that says "Posts", click on that and then on the right side there is a button with three dots, and if you click on that there is an export posts option. When clicked you'll have the options to export posts that were displayed, posts that were blocked, posts that were Stashed, posts still in Moderation, and all of them combined. They'll be exported in CSV format, which is Excel compatible. There is also an option to export all of the images from your wall there.

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Yes, all Tweetwalls come with stats showing you the volume of Tweets shown, the reach of those Tweets (both unique and total), and the influencers via our Leaderboards.

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To get a copy of your invoice, log into your account, and then in the header clock on the button with your name in it, then click on "My Account," and then "Billing and Payment Info" in the left menu. You should now see any invoices generated on your account.

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The difference between Total Reach and Unique Reach is that Total Reach counts the followers of a person that sent a post with your terms each and every time that a user sends a post, however Unique Reach only counts them once per day.

The example we like to use is that if I have 1,000 followers and send three Tweets on Twitter, Total Reach would increase by 3,000, but Unique reach would only increase by 1,000. Some people refer also to Total Reach as impressions.

Still have questions? Let us know.

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