Tweetwall is now Everwall. Read the blog post.
Tweetwall is now Everwall. Read the blog post.

Frequently answered questions

Hopefully you'll find your answer here, if not contact us.

Yes, feel free to share it on whatever medium you desire. We do not limit the locations or number of people that can view it. Who knows, it may even increase your event's engagement.

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We do not currently have a mobile app, however you do not need one. Our account area at account.everwall.com is mobile friendly. All you need to do is navigate there on your mobile phone, log in, and then click on your social wall's name.

Once viewing your social wall, you can see basic stats about the event, moderate and manage posts, and more.

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To block/ban a user, log into your account and then click on the name of your wall. Then click on the Edit button an go to the content page of your builder. Click on the edit link for the source you want to edit, and then near the bottom you'll see a Blacklist option. Just add the user there, and posts from them will be prevented from further being shown on your wall.

When you black list a user, we do not automatically remove the posts that re already showing on your wall. To remove a post from your wall, see the following FAQ: How do I remove a post from my wall?

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If you enabled moderation when setting up your Tweetwall, you'll see the option to moderate it from within the Tweetwall's "posts" page in your account. Next to a Tweet, just hit the Approve, Deny, or Stash button, or for the highlighted Tweet, you can also use your keyboard to approve or deny them by hitting the "A", "D", or "S" keys, respectively.

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To remove a post from your wall, log into your account and then click on the wall's name. In the left menu you'll see "Posts," click on that and then scroll down to find the offending post. On the right of the post when you hover over it you'll see a button appear to block the post, just click on that and the Tweet will be removed from your Tweetwall.

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We only pull in posts from the moment that you purchased the Tweetwall onward. We do this because—in the case of Twitter, for example—we do not use Twitter search, we actually connect directly to Twitter the moment your Tweetwall is purchased and ask them to—from that point forward—stream every Tweet in real-time to us. This allows your Tweets to appear in real-time on your Tweetwall, whereas if we used Twitter search, there would be delays of up to 30 seconds.

If you purchase your Tweetwall in advance of your event, then your Tweetwall will go live 72-hours prior to the event starting, or immediately if you're already within that 72-hour window.

If you just purchased your wall, and there is content that you want to import, you can go to your posts page within your account and in the options menu you'll find a link to an import tool that'll let you import recent posts onto your wall.

If there are Tweets that have been sent since you purchased your Tweetwall (and your Tweetwall is live), contact support in case there is something wrong.

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The most common case for "missing posts" is that either you have accidentally configured a block word that's catching posts, or that you enabled the Retweet Filter, and it's preventing those posts from appearing. To see if either of those are occuring, on the "posts" page, click on the "Blocked Queue" heading to see the posts that have been blocked.

We cannot show posts that are sent by a non-public user. If an account is "protected" on Twitter or Instagram there is no way for use to display them, even if your account that you've authenticated with us can.

Another possibility is that the terms that you setup to monitor are setup incorrectly. If you think there should be Tweets on your Tweetwall, and they are not there, contact support. We can determine exactly why Tweets are missing and provide the appropriate solution to fix it.

Still have questions? Let us know.

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